Service desk officer
Efinance
Total years of experience :14 years, 10 Months
Create and following up all incidents and active service requests until resolve it.
Working on Logs and documents all incidents in service manager console.
Escalates incidents in accordance with the service desk procedures.
Act as a senior service desk for analysis through handling the resulting incidents or Service Requests, using the incident management tool and request fulfillment processes.
Technical support for the Egyptian government projects such as petrol, courts, customs, taxes, pension, and E-payment systems.
Train computer users and follow up with users and suppliers to ensure closing the request in SLA.
Provide technical assistance and support for incoming queries and issues related to computer, network and POS systems, software and hardware
Report the supplier’s performance results on the weekly and monthly and issues activity reports.
Act as an operation coordinator of E-payment systems ( CPS, EPAY, CCMS,
•KHALES APP) also operation coordinator of all partners channels (BEE,
Responsible for any inquiry from the client about real estate and how to own it, what the best time to get that and the best area if the client want to invest his money.
Responsible for selling villas and chalet in north coast and red sea.
Responsible for monthly Target for all OSN products and packages.
Explain to our customers all financial transactions occur on their accounts for all method of payment Such as Cash, Credit Card "Visa Card - Master Card -American Express Card - Dinners, Direct Debit "KSA - Jordan" and Standing Order "Kuwait".
Handling all customers’ problem technical and non-technical.
Follow up with executive within Middle East and higher management for all issues needed to.
Technical support for solving all satellites, decoder's software & hardware problems.
Good knowledge about media, handling customers
Responsible for handling the customers' complaints.
Monitoring the service level of calls.
Supporting the call center agents for any issues.
Responsible for sent an e-mails and reports about agents schedule and the service level every day.
Increase agents' performance by making evaluation every month.
Good knowledge of medical scans
Handling customers' inquiries & complaints.
Educating customers about different service.
Handling, talk with customer in high a professional way.
Administration of network printers, scanners and faxes.
Install and deploy antivirus and anti-spam
Contact suppliers to get offers of software and hardware and discuss with the Procurement director.
Responsible for all office equipment maintenance agreements and follow up
Final year grade: Good •General grade : Good Create a web site for sell and buy the cars with data base for it Grade: Very good