Senior Customer Service
Arab African International Bank
Total years of experience :22 years, 4 Months
My responsibilities are as follows:
- to manage and promote business relationships with new and existing customers;
- to increase company employee program;
- forecasting sales to optimize scheduling and improve customer service;
- tracking, maintaining and analysing customer data;
- to increase assets and liabilities;
- assisting in the collection and resolution of past due accounts;
- preparing credit applications and conduct ratings;
- monitoring and maintaining the credit files;
- to promote all types of products, not limited to credit products based on clients’ needs include bank assurance;
- to safe investment or retirement plan;
- maintaining detailed knowledge of the company’s products, services, and policies and communicating this knowledge to customers;
- interacting with Operations, Business Development, Customer Experience Center, and all other departments as required to resolve customer complaints;
- to increase the profitability of the branch by adding value for the clients through many business modelling which will increase profit and reflect positively on the portfolio of the branch by the end of the year.
My responsibilities were as follows:
- to manage and promote business relationships with new and existing customers;
- to increase company employee program;
- forecasting sales to optimize scheduling and improve customer service;
- tracking, maintaining and analysing customer data;
- to increase assets and liabilities;
- assisting in the collection and resolution of past due accounts;
- preparing credit applications and conduct ratings;
- monitoring and maintaining the credit files;
- to promote all types of products, not limited to credit products based on clients’ needs include bank assurance;
- to safe investment or retirement plan;
- maintaining detailed knowledge of the company’s products, services, and policies and communicating this knowledge to customers;
- interacting with Operations, Business Development, Customer Experience Center, and all other departments as required to resolve customer complaints;
- to increase the profitability of the branch by adding value for the clients through many business modelling which will increase profit and reflect positively on the portfolio of the branch by the end of the year.
I was responsible for:
- preparing budgets and submit estimates for program costs as part of campaign plan development;
- coordinating activities of departments, such as sales, graphic arts, media, finance and research;
- preparing and negotiate advertising and sales contracts;
- gathering and organizing information to plan advertising campaigns;
- monitoring and analyzing sales promotion results to determine cost effectiveness of promotion campaigns;
- planning and executing advertising policies and strategies for organizations;
- contacting organizations to explain services and facilities offered;
- consulting publications to learn about conventions and social functions and to organize prospect files for promotional purposes;
- planning and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments and advertising agencies.
My duties were as follows:
- to manage and promote business relationships with new and existing customers;
- liaising with clients in order to identify their needs;
- dealing with client requests;
- designing marketing strategies and media proposals for a product or service;
- ensuring that clients pay on time;
- ensuring that company outgoings are paid on time
- setting up meetings;
- selling products and new campaigns.
My duties involved:
- undertaking pre-holiday research into local facilities;
- offering sightseeing advice;
- organizing and leading excursions and entertainment;
- problem solving;
- resolving conflict with clients;
- referring complaints and problems to senior management;
- preparing reports.
My responsibilities were as follows: advice useful information for guests, handling their problems, present excursions and trips.