Sales Manager Retail
Almoayyed International Group (iWorld Connect)
Total years of experience :14 years, 2 Months
• Developing and handling Retail expansion plan, starting from (location, Design, Merchandising, Products, Staff…etc.)
• Managing Developed & Discovered new opportunities in the market and signed a contract with the two major telecommunication companies in Bahrain which reflect on revenue for more than BHD 300 k ($800 K) in three Month Only.
• Developed and Created Web Site (www.iworld.bh) starting from choosing developers up to updating and creating contents and designs
• Manages all elements of the store operation both back and front of house and has day-to-day accountability for all store processes and procedures being implemented. Accountable for all elements of cash management and inventory control and the handling all the H.R issues for the employees inside the store, Manage and control the customer service dept. to achieve Customer satisfaction.
• Ensuring product availability is maximized and book stock kept accurate.
• To ensure all opportunities are taken to promote products to our customers and to increase the client base
• To host any promotion events or external site as required.
• To obtain weekly sales appointments both out of the office and in house
• Establish new business over and above the base business.
• Aware of the key trends in the market and take appropriate action
• Organize corporate sales promotional initiatives.
• To ensure all opportunities are taken to promote products to our customers and to increase the client base.
• To host any promotion events or external site as required.
• To obtain weekly sales appointments both out of the office and in house
• Establish new business over and above the base business.
• Aware of the key trends in the market and take appropriate action
• Organize corporate sales promotional initiatives.
• Encourage full usage of all facilities to maximize sales.
• Carry out telephone sales calls to sell the facilities
• Establish key relationships with corporate clients and agencies to ensure maximum exposure and increase revenue
• To ensure personal presentation is of the highest standards at all times to project a professional image to clients
• Ensure that all communications with customers are handled within the required time frame and to the company standards
• Be present to meet and greet customers as appropriate
• Be aware of company policies, which affect the sales department
• Ensure that the Finance department is given accurate information for billing if required
• Have full product knowledge of the facilities offered
• Be pro-active in putting forward suggested actions to achieve the department’s targets
• Demonstrate a “can do” attitude at all times.
•Manages all elements of the store operation both back and front of house, and has day to day accountability for all store processes and procedures being implemented. Accountable for all elements of cash management and inventory control and the handling all the H.R issues for the employees inside the store, Manage and control the customer service dept. to achieve Customer satisfaction.
•Making sure that the stores follows SOP (standard of operations) in merchandising, transactions…etc.
•Responsible for (delivery on time as well as method of payment and delivery) to ensure the customer receives the product in a timely manner.
•Work cross-functionally with all departments (financial, HR, marketing and commercial).
•Managing and motivating a team to increase sales and ensure efficiency.
•Managing stock levels and making key decisions about stock control.
•Dealing with staffing issues; conducting appraisals and performance reviews; and providing or organizing training and development.
•Ensuring product availability is maximized and book stock kept accurate
•Customer served effectively and efficiently at the POS.
•Ensure that all Supervisors are capable of training their respective teams.
Ensure understanding and compliance throughout the store of all merchandising programs.
•Ensure merchandising is displayed correctly and appropriately on the sales floor across all Sections
•Understand and explain the financial programs and sales programs to employees.
Access, input, retrieve and interpret information using applicable store computer system.
•Ensure compliance with all policies and procedures.
•Make recommendations to Store Manager on how to reduce expenses.
•Verify and investigate the variance and post the count accordingly
•Control the return & exchange within Company Guidelines.
•Ensure that the store environment is safe for employees and customers.
•Detect common signs of shoplifting, theft and other security risks and promptly communicated to loss prevention.
•Comply with all Safety & Security procedures
•Managing and motivating a team to increase sales and ensure efficiency.
•Interview and train new hires on selling skills, customer satisfaction and handling complain.
•Managing stock levels and making key decisions about stock control.
•Analyzing sales figures and forecasting future sales volumes to maximize profits.
•Analyzing and interpreting trends to facilitate planning.
•Using information technology to record sales figures and for data analysis and forward planning.
•Dealing with staffing issues: interviewing potential staff; conducting appraisals and performance reviews; and providing or organizing training and development.
•Ensuring standards for quality, customer service.
•Resolving health and safety, legal and security issues.
•Responding to customer complaints and comments.
•Organizing special promotions, displays and events
•Updating colleagues on business performance, new initiatives and other pertinent issues.
•Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
•Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing.
•Ensure that all stores staff receives training to perform their job effectively.
•Promote effective communication between stores & the upper management.
•Facilitate cooperation and coordination among the different departments of the company.
•Follow up Store managers' performance according to his area sales figures & take actions to improve performance.