Senior software engineer (Dynamics CRM)
ITWorx
مجموع سنوات الخبرة :13 years, 7 أشهر
• Determine design strategies and methods for developed modules
• Understand and verify functional requirements of applications and verify their estimates
• Determine and find solution for the key design issues, for instance, concurrency control and handling of events, distribution of components, error and exception handling and fault tolerance, interaction and presentation, and data persistence
• Plan for the construction of developed modules and applications
• Responsible for activities like coding using software building tools, unit testing, integration with other software modules, root cause analysis, debugging Code, bug fixing, and process measurements
• Handle project-related technical issues; support and troubleshooting
• Develop project documents, project risks, and change requests estimate
• Project: ADNEC complaint management system(U.A.E)
- Client: Abu Dhabi National Exhibitions Company
- Overview: Dynamics CRM solution that enables ADNEC to manage internal and external complaints related to events and services provided. The solution enables internal employees and external customers to submit and track the status of their complaints, removing all the paper work and automating the approval cycle. Also the solution tracks all the corrective actions and the communication activities between the complainant and assigned employee. Automatic escalation for the requests exceeding service license agreement (SLA) due dates is applied.
- Role: Verifying requirements and suggesting estimates for the developed modules. Design of the solution, customization, configuration, development of any required custom workflows or plug-ins, unit testing, bug fixing. Developed and used many external tools for providing required features that are not supported OOTB in CRM.
• Project: ADNEC intranet Portal(U.A.E)
- Client: Abu Dhabi National Exhibitions Company
- Overview: Implementing a state-of-the-art intranet portal that fosters ADNEC employees’ and contributors’ efficiency; providing one sub-site for each of ADNEC’s 30 departments and supporting the users with a powerful and versatile data Collaboration and business process management solution. Through the solution, ADNEC employees will benefit from the myriad of features offered by SharePoint 2013 and CRM 2011; key features including business process automation, reachable contents, collaboration and sharing of information and experiences, as well as content management and monitoring of portal behavior.
• Project: UDC Portal (Qatar):
- Client: United Development Company
- Overview: CRM solution will enable UDC to manage and track all
customer-facing activities, identify trends, provide personalized service with access to real-time and useful data, use shared repositories to provide a comprehensive history of UDC customers—from initial contact through all subsequent interactions—and make it available throughout UDC channels and benefit from advanced security that helps protect client data. Project also supported UDC in providing unified solutions such as: “CRM Platform” to act as a framework for communication, “Marketing Campaigns and Analysis” to support UDC Marketing department, and a “Unified Portal” for services’ reservations of the following subsidiaries; Hospitality Development Company (HDC), United Fashion Company (UFC) and Ronautica Middle East (RME).
Project also included specialized solutions that provide customer-centric experience throughout some of UDC subsidiaries.
• Project: DED shared services (U.A.E) POC:
- Client: Department of Economic Department
- Overview: web-based solution for management of all provided services of DED.
• Project :Credit Facility portal in UTC(USA):
- Client: United Technology Company
- Overview: an online portal for management of credit facility requests across all UTC Subsidiaries.
• Project :Qatar call SMS platform(Qatar):
- Client: Qatar call company
- Overview: web based application responsible for the management of incoming and out coming short text messages across different mobile service providers. The system is responsible for the management of any SMS charged service including configuration and integration with the billing service of the operators.
• Project :Zenith bank teller system(Nigeria):
- Client: Zenith bank
- Overview: desktop teller system of Zenith Bank responsible for the management of customer account balance, issuing credit and debit cards, cheques and many other financial transactions.
Projects:
Agile Web portal:
A web solution developed for managing project’s human resources and measure progress.
* Participated with other team members to gather requirements and designing the UML and workflow of the solution and estimate time needed to achieve every requirement in the project.
* Implementing the solutions through Agile methodology using mainly .Net and related technologies e.g. SharePoint, WCF, LINQ, AJAX etc. in a team of four developers.
Marketing and shopping website:
Design and implement simple website for the selling various products like
http://www.souq.com
* Designing the layout of the website according to customer needs.
Other projects and tasks:
* Participated in small to medium project management and marketing tasks.