HR Operations Manager
Misr Italia Group
Total years of experience :19 years, 7 Months
- Developing and administering human resources plans and procedures .
- Designing fair, equitable and competitive total compensation and benefits structure in the organization (Job grading, Job evaluation system, Job description policy, promotion policy, etc.) aligned with the corporate culture, values and our company’s strategy.
- Developing, analyzing and updating the company’s evaluation program.
- Maintaining and revising the company’s handbook on policies and procedures.
- Performing benefits administration.
- Control the compensation practices and processes within the department to ensure that they are in compliance with the company policies and guidelines.
- Forecast annual budget and keep operations within budget.
- Participate in compensation surveys and benchmarking sessions to understand the latest market trends and accordingly proposes appropriate compensation and benefits changes (i.e. allowances, merits, benefits, etc.) to the management which will contribute towards attracting and retaining talents.
- Overseeing recruitment efforts for all personnel, including writing and placing job ads.
- Conducting new employee orientations and employee relations counseling.
- Overseeing exit interviews.
- Maintaining department records and reports.
- Prepare occupational classifications, job descriptions, and salary scale.
- Oversee Life, pension and other plans.
- Lead different HR Projects (Not only compensation and benefits projects).
- Choose and manage outside partners such as benefits vendors and banks.
- Coordinate and supervise the work activities of specialists and support staff.
Design a fair, equitable and competitive total compensation and benefits structure in the organization (grading
system, job evaluation system, job description policy, promotion policy, etc.) aligned with the corporate culture.
Control the compensation practices and processes within the department to ensure that they are in compliance
with the company policies and guidelines.
Prepare occupational classifications, job descriptions, and salary scale.
Forecast annual budget and keep operations within budget.
Participate in compensation surveys and benchmarking sessions to understand the latest market trends and
accordingly proposes appropriate compensation and benefits changes (i.e. allowances, merits, benefits, etc.) to
the management which will contribute towards attracting and retaining talents.
Oversee Life, pension and other plans.
Leads different HR Projects (not only compensation and benefits projects).
Choose and manage outside partners such as benefits vendors and banks.
Support internal & external auditors with speedy, accurate reports upon request, to facilitate finding needed
evidence required for auditing process.
Coordinate and supervise the work activities of specialists and support staff.
Review the Calculation of the remuneration package for agency sales force and Brokers (commissions, allowances & bonuses, etc...) & Implement the pay related processes in an efficient and accurate manner ensuring full alignment with company’s policies and procedures.
- Coordinate with all related departments to apply all financial additions and deduction (Mobile bills, personal Policies, Pension policies, Social insurance, EFSA fees, etc...) across all Sales channels.
- Handel all related issues for leaving agents to clear their dues & complete the final compensation before finalizing their resignations & follow up / record the new hired compensation structure.
- Analyze & compute the periodical bonus to all Allianz Egypt Bancassurance team by releasing the monthly (ISs, ICs & AS) & quarterly (MGRs) bonuses after analyzing eligibility.
- Support internal & external auditors with speedy, accurate reports upon request, to facilitate finding needed evidence required for auditing process.
- Support the finance Dept. in any other tasks or projects as required & communicate with them to settle all balance dues, cheques requisitions, etc).
- Receiving and solving queries from all Allianz Sales Teams through the HR help disk & prepare all the needed reports regarding the sales force team’s compensation.
- Developing, creating new reports manually or on all systems and testing any new criteria for any project to approve its accessibility
- Preparing relevant memos (Bonus memo, contest memo, and any new structure memo).
- Leading the development and implementation of business strategies.
- Provide training to colleagues and review work papers and deliverable for quality before delivery.
- Handle all the needed procedures of testing, applying any new compensation structure related to the sales teams on the systems in coordination with the relevant departments (IT,
Calculation of the remuneration package for agency sales force and Brokers (commissions, allowances & bonuses, etc...) & Implement the pay related processes in an efficient and accurate manner ensuring full alignment with company’s policies and procedures.
- Coordinate with all related departments to apply all financial additions and deduction (Mobile bills, personal Policies, Pension policies, Social insurance, EFSA fees, etc...) across all Sales channels.
- Handel all related issues for leaving agents to clear their dues & complete the final compensation before finalizing their resignations & follow up / record the new hired compensation structure.
- Analyze & compute the periodical bonus to all Allianz Egypt Bancassurance team by releasing the monthly (ISs, ICs & AS) & quarterly (MGRs) bonuses after analyzing eligibility.
- Support internal & external auditors with speedy, accurate reports upon request, to facilitate finding needed evidence required for auditing process.
- Support the finance Dept. in any other tasks or projects as required & communicate with them to settle all balance dues, cheque requisitions, etc……).
- Receiving and solving queries from all Allianz Sales Teams through the HR help disk & prepare all the needed reports regarding the sales force team’s compensation.
- Support in developing, creating new reports manually or on all systems and testing any new criteria for any project to approve its accessibility
- Participate is preparing relevant documents.
- Coordinate the recruitment process according to the company and the group standards.
- Maintain an updated database for all the conducted trainings new/ongoing with keeping records in their files.
- Ensure that the entire Recruitment & Integration (R&I) documents requirement are efficiently applied on all files in accordance with group requirements.
- Arrange, communicate and follow up on all the EFSA trainings, exams, EFSA documentation verification and delivery, EFSA Cards, registration processes …, etc. to ensure the registration of all the Sales force.
- Follow up on separation/termination procedures with the relevant obligations.
- Ensure excellent customer service standards to Allianz Egypt Sales force employees regarding all their administration issues; i.e. issuing the ID cards.
- Responsible for replying to all related queries, for example, social insurance, group life polices, medical, EFSA…., etc.
- Solve & Report technical problems related to HRIS to service provider through IT department.
- Assist in handling all the issues related to the Sales force employee’s benefits with other departments and stakeholders.
- Handle and Follow up on maternity/unpaid leaves ensure signing the appropriate forms and communicating with the HR focal point with the social insurance office to act accordingly and prepare all the monthly reports relevant to such cases to the department’s heads.
- Handle all the administrative issues, Time keeping, attendance, Cheque requisitions …etc.
- Assist in maintain all the personnel according to company policy.
- Examine contents and compare with records, such as invoices, or orders, to verify accuracy of outgoing shipment.
- Prepare documents, such as work orders, bills of lading, and shipping orders.
- Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.
- Record shipment data, such as weight, charges, space availability, damages and storage for reporting, accounting, and record-keeping purposes.
- Contact courier representative to arrange and issue instructions for shipping and delivery of materials.
- Establish and maintain the continuous flow process to ensure same day delivery to the internal /external customers.
- Maintaining and developing relationships with existing and new customers in person, via telephone calls and emails.
- Making accurate, rapid cost calculations, and providing customers with quotations.
- Gathering market and customer information and attending tenders.
4
- Coordinate various marketing projects/events; monitoring timelines, ensuring all materials are created.
- Representing the Company at trade exhibitions, events and demonstrations.
Researching markets to identify opportunities for events.
- Liaising with clients to ascertain their precise event requirements.
- Producing detailed proposals for events (e.g. timelines, suppliers, legal obligations, staffing and budgets).
- Securing and booking a suitable venue or location for each company.
- Ensuring insurance, legal, health and safety obligations.
- Organizing facilities for car parking, traffic control, security, first aid, hospitality and the media.
- Coordinating venue management, stand designers, contractors and equipment.
- Coordinating staffing requirements and staff briefings.
- Planning room layouts and the entertainment program, scheduling workshops and demonstrations.
- Liaising with marketing and PR colleagues to promote the event.
- Liaising with clients and designers to create a brand for the event and organizing the production of tickets, posters, catalogues and sales brochures, plus social media coverage.
- Post-event evaluation (including data entry and analysis and producing reports for event stakeholders).
- Events:
- Formula El Ahram 2005-2006-2007(Art line).
- La Casa 2007-2008 (OK Trust).
- Sahara 2006-2007-2008-2009 (Expo).
- Interbuild 2005-2006-2007-2008-2009 (Arabian group for development-AGD).
- FIFA U-20 world cup 2009 (Protocol committee).
o Working with entire marketing venue teams to monitor and implement FIFA’s on-sight operations.
o Facilitate effective communication between FIFA and the LOC on-sight team.
o Assist in the organization of the marketing/Media offices, both in the stadium and in the official hotel.
o Attend and participate in venue related meetings.
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