sales support specialist
Omega Steel Company Ltd
مجموع سنوات الخبرة :7 years, 0 أشهر
Responsible for the collection of both cash and cheques from customers, And also accepting new orders from customers and coordinating between them and the storage facility to make sure that all equipment is delivered properly.
I maintain a high level of organization throughout each step of this process, as any miscommunication or errors could result in delays or complications for both the customer and company.
By staying on top of all incoming orders and payments, I helped to streamline operations and ensure that everyone involved has a positive experience with our business.
Started as a customer service agent at YallaNatlob, a company that specialized in food ordering and delivery, remaining fully contacted to customers, drivers and restaurants by web platform and calls, to provide the clients with best service and efficiency.
After 10 months i became supervisor for customer service shift, responsible for preparing reports for the daily tasks handled by the team, handling cases with the team to provide significant customer service quality.
Streamlined and optimized call center operations for a leading food ordering company, processing customer orders, gathering trip details, and effectively coordinating with drivers, resulting in enhanced service quality and customer satisfaction.
Also Adding new clients " Restaurants " to the web platform, Set the prices correctly to each item and each delivery location.
Making a weekly and monthly reports of the team performance and help to increase the effectiveness of the team by associating each task to the right team member, which his qualifications may result in helping him perform the task effectively.
.As a Software Engineer at Abreen for development and investment co.ltd, I was responsible for streamlining communication and project requirements gathering.
This included working closely with both developers and clients to establish the seamless collaboration necessary for enhanced project outcomes and timely deliverables.
Through my efforts, I was able to facilitate a more efficient process that allowed for greater clarity in terms of project goals, timelines, and milestones. Ultimately, this resulted in a more productive work environment that enabled all parties involved to achieve their objectives more effectively and efficiently.
* Efficiently deployed and installed system updates, providing end-user training and configuring workplace technology devices such as data center equipment, PCs, printers, fingerprint readers, switches, and more.
Additionally, performed CCTV installation and configuration, ensuring comprehensive security measures were in place.