Ahmed Orabi Abdalmgeed

- Customer Support: Handle inbound and outbound calls professionally to assist customers with
inquiries, complaints, and service requests, ensuring timely and satisfactory resolutions.
- Product/Service Knowledge: Maintain comprehensive knowledge of the company’s products,
services, and processes to provide accurate information and solutions to customers.
- Issue Escalation: Identify complex issues that require higher-level intervention and promptly
escalate them to the appropriate department while keeping the customer informed.
- Record Management: Update and manage customer interaction logs in the company’s database
accurately to ensure efficient tracking and follow-up.

• Health Promotion develop communication actions required through preparedness, response and recovery phases, in order to encourage informed decision making, positive behavior change, and the maintenance of trust in community.
• Promoting, advocating for various healthcare initiatives and programs.
• Raising awareness public health issues, educating communities on preventive measures, and encouraging individuals to adopt healthy lifestyles.
• Improve the overall health and well-being of individuals and communities through effective communication and education.
• Supervise all Health Promotion Activates in Khartoum State with FMOH Emergency and Epidemiology Teams within Dengue Fever response and recovery phases.
• Organize & Supervise all Health Promotion Activates On Social Media as an editor, copywriter and proofreader.

• Coordinate with healthcare providers to ensure timely and accurate test results for patients.
• Supervise laboratory staff, providing training, guidance, and support as needed.
• Monitor, evaluate the performance of laboratory equipment, troubleshoot any issues that arise.
• Maintain accurate records of test results, patient information, ensuring confidentiality and data security.
• Collaborate with other healthcare professionals to improve patient care and outcomes through accurate and timely testing Quality Control, Quality Assurance Applications.
• Stay current on advancements in laboratory technology and best practices in order to provide the highest quality of care to patients.
• Serve as a liaison between the laboratory staff and management, communicating any concerns or improvements needed to enhance efficiency and effectiveness.

• Director of a medical and health convoy organization, oversaw strategic planning, resource allocation, and
team coordination.
• Manage logistics for healthcare missions, ensuring the smooth operation of mobile clinics and medical
outreach programs in under-served communities.
• Coordinate with healthcare providers to ensure timely and accurate test results for patients.
• Facilitate partnerships with healthcare providers, supervised volunteer recruitment, and optimized convoy
schedules to maximize impact.
• Implement quality assurance protocols and monitored budgetary compliance to ensure efficient delivery of
essential healthcare services to those in need.

• Perform various laboratory tests procedures to assist in the diagnosis, treatment, and prevention of diseases.
• Collecting, analyzing patient samples, such as blood, urine, and tissue, and accurately recording and interpreting the results.
• Ensure the proper maintenance, calibration of laboratory equipment, Quality Control, Quality Assurance, as well as the safe handling and disposal of hazardous materials.
• Collaborate with healthcare professionals, such as doctors and nurses, to provide them with accurate and timely laboratory test results to aid in patient care.
• Continuous professional development and staying up to-date with advancements in laboratory technology and techniques.