احمد اسامة, Senior Customer Service Executive

احمد اسامة

Senior Customer Service Executive

Careem

البلد
مصر - القاهرة
التعليم
بكالوريوس, Civil Law
الخبرات
6 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :6 years, 5 أشهر

Senior Customer Service Executive في Careem
  • مصر - القاهرة
  • مايو 2016 إلى فبراير 2022

Performed all aspects of customer service and satisfaction, including answering busy multi-line phone system, handling live chats and help desk requests, coordinating special promotions, and providing detailed information for various products,

Handled inbound sales duties, such as taking, processing, and filling orders, Also coordinated troubleshooting and provided support to supervisors, Resolved billing questions and disputes, made customer call-backs, follow-ups and preformed data entry.

Administrative Assistant في Challenge Education Center
  • مصر - القاهرة
  • أكتوبر 2015 إلى أبريل 2016

Prepared reports for management and accounting, Provided logistical and technical assistant to the management team and production crew,

Coordinated appointments schedules and resolved scheduling conflicts,

Arranged sessions, events and full courses, Managed financial affairs.

الخلفية التعليمية

بكالوريوس, Civil Law
  • في Cairo University
  • سبتمبر 2013

Student activities member for 2 years Awarded from the Ministry of Youth Affairs and Sports

Specialties & Skills

Adaptability
Group Collaboration
Professionalism
Attention to Details
Commitment
Social Media
Communication
Data Visualization
Analytics
Computer Skills
Microsoft Office

اللغات

الانجليزية
متمرّس
العربية
اللغة الأم

الهوايات

  • Association Football
    Former football player