Senior Customer Service Executive
Careem
Total years of experience :6 years, 5 Months
Performed all aspects of customer service and satisfaction, including answering busy multi-line phone system, handling live chats and help desk requests, coordinating special promotions, and providing detailed information for various products,
Handled inbound sales duties, such as taking, processing, and filling orders, Also coordinated troubleshooting and provided support to supervisors, Resolved billing questions and disputes, made customer call-backs, follow-ups and preformed data entry.
Prepared reports for management and accounting, Provided logistical and technical assistant to the management team and production crew,
Coordinated appointments schedules and resolved scheduling conflicts,
Arranged sessions, events and full courses, Managed financial affairs.
Student activities member for 2 years Awarded from the Ministry of Youth Affairs and Sports