أحمد عثمان

the work flow process between the departments and making sure to avoid any latency.
•Responsible for the system work flow process.
•Preparing the credit file and all required documents concerning the client’s case.
•Achieving the annual target (over achievement in 2019 & 2020).
•Preparing the consolidated reports that shows all the Marketing Department Contracts and Pipeline.
•Reporting to the CEO and Deputy CEO with all updated information, client status and reports.
•Dealing with client’s and suppliers and assuring good term relation by increasing the business volume.
•Organizing the client deals in order to achieve the target.
•Following up on missing reports with RM’s and assuring all required documents are gathered from client’s and suppliers.
•Participating with the top management in new ideas of serving customers to increase the business volume.
•Preparing and participating in the marketing plan and providing new ideas which help in branding the organization name and increasing the business process and volume.
•Preparing all type of proposal’s, repayment sheets, acceptance and invitation letters.
•Cooperating with the finance department to assure that the Booking Report is accurate and correct.

a portfolio of 120 clients with annual sales target of 1.5 million dollars, the clients are diversified between government institutions & corporate in Kuwait, U.A.E, Bahrain, Malta, Saudi Arabia, Lebanon & Egypt.
•Effectively leading a team of 12 account managers from a variety of backgrounds & cultures, accordingly revenue has increased by 40% in 2018.
•Creating the sales pipeline, plan, strategy and assuring the executing process.
•I prepared the market analysis covering the range of our products vs. competitors’ products portfolio using market intelligence & peers offerings. The study concluded strength points of our products & opportunities in the market in a practical manner. The implementation of the study’s conclusions has been vital to growth in sales during 2018.
•Responsible for developing & increasing the sales of the system integration solutions, ICT and low voltage all over the Middle East.
•Periodical training to the sales team about new products to insure an optimal interaction with clients.
•Preparing the proposal required for any kind of solutions & interacting directly with the vendor for pricing & approving the financial & technical proposal, Terms and conditions.
•Responsible for developing the Middle East Business & meeting our resellers, dealers & big clients all over the Middle East.
•Working closely with the government sector to advise, evaluate & highlight their requirements & demands to enhance & increase their performance.
•Working Closely with multinational vendors to prepare customer requirements & solutions
(Cisco, Palo Alto, NetApp, McAfee, Fortinet, etc…)

to achieve target of the sales department for the last two years through new & existing clients.
•Developed and maintained "Customer Satisfaction Evaluation Report", which helped to improve customer retention and was a major source of higher productivity.
•I have played an instrumental role in changing the purchasing process, which yielded a higher level of customer satisfaction and sales.
•Participated effectively in the marketing campaigns to assure that they are helping in educating the clients about our products and services.
•Working closely with the government sector to advise, evaluate & highlight their requirements & demands in order to enhance & increase their performance.

to achieve target of the sales department for the last two years through new & existing clients.
•Developed and maintained "Customer Satisfaction Evaluation Report", which helped to improve customer retention and was a major source of higher productivity.
•I have played an instrumental role in changing the purchasing process, which yielded a higher level of customer satisfaction and sales.
•Participated effectively in the marketing campaigns to assure that they are helping in educating the clients about our products and services.
•Created and executed the sales and operations KPI’s.
I have managed to bring in new accounts in the oil, medical & retail sectors with total sales proceeds of KWD560, 000. During my assignment, I have maintained healthy relationship with the 15 major accounts under my supervision via continues evaluation of their existing and potential needs. The relationship was supported by assuring a high-quality standards and customer satisfaction, which I have developed reports to monitor. As a result, orders from the major accounts under my supervision experienced an increase of 35% of the total sales during the period

Creating new account in the private sector (especially oil sector).
Evaluating the customer needs & accordingly provide the products & services needed.
Following up with the major clients & assure they have the best quality & services.
Providing more products & services to existing major clients.
Advising the I.T Managers by the suitable products & services they should get.

Supervising the back check process
Supervising the online control process
Assuring and delivering the highest percentage of quality to the client
Training and developing the quality control team
Doing analysis for the work flow
Supervising the regional reports
Supervising the central location studies.