Head, Business Development, Operations and Compliance
British Council
Total des années d'expérience :24 years, 10 Mois
• Managing all British qualifications and exams operations (paper and computer based) in Egypt, as the IGCSE, IELTS, IMRCS, etc.
• Prepare; submit, and ensure adherence to the protocol that guides the relation between the British Council, and the Government of Egypt represented by the ministry of Education, Ministry of Higher Education, and Universities Supreme Council.
• Leading on the business continuity and disaster recovery plans and responsible for the triggering of the contingency actions for the organization.
• Managing the business development activities and owns the marketing and customer journey process.
• Managing key partnership relations with boards (Cambridge, Edexcel, University of London, etc.) and the Egyptian governmental bodies.
• Leading on internal audit program, and responsible for compliance and internal control.
• Managing budgets and all the finance and procurement activities for the education and exams unit.
• Operations Manager of InfoFort, the leading Information management, Record storage and Logistics Company in the Middle East.
• Strategic and Improvement Manager of Aramex Egypt the leading freight and package delivery service in the Middle East.
• Lead logistics (fleet, couriers, local and international shipping) procurement, warehousing, supply chain, quality control, customer service of Aramex.
• Managed all training and development activities for the staff.
• Managed the procurement, customer service, and the customer relations teams.
• Responsible for the risk management plan and contingency implementations.
• Executed Six Sigma initiatives that tripled the profitability of infoFort on the same revenue base over the last 2 years.
• Improved strategic business model with management objectives score card.
• Monitored and drove employee performance with key indicators, mentoring and training.
• Championed continued efficiency improvement projects with statistical process controls.
• LaFarge is $1.5 billion revenue cement, concrete & aggregates manufacturer, $150 Million revenue in Egypt.
• Managed the material requirement planning system, manufacturing resource planning, with all procurement, warehousing, and logistics related tasks.
• Developed SMART KPIs for all the departments and for each role profile
• Managed 15 quality control managers, and the internal audit program for the entity
• The IMC was established to modernize and privatize Egyptian industry fostering increased international competitiveness. Funded at 426 million Euros by the EU, the Egyptian government and Egyptian private sector over four years.
• Managed the Food & Beverage Sector, with a budget of 125 million Euro.
• Developed strategic plans, supplier assessments, quality control processes, and performance standards.
• Increased the Egyptian food and beverage export industry by 32% in two years.
• Supported construction, engineering, home appliances, chemical manufacturing and information technology improvements
• EU Delegation -Reform and privatization project- acted as a Project Senior Officer.
• Wadi Food Company- began as consultant then became Business Development Manager for 1.5 years. An olive and olive oil food processing company.
• Ahram for Metals Company- introduced advanced laser key production of keys to Middle East market reaching $25 million in revenue. First as consultant then as Brand Manager for one year.
• Multi-M Group- Management contract to optimize sales and integrate operations between 12 factories. Eliminated LE 6 million of annual tardy penalties. Manufacturer of office and vehicle furniture.
• Worked in London and Cairo 50/50.