Customer Service Representative
CSR
Total years of experience :7 years, 1 Months
Customer Service Representative (CSR) Aug 2010 to Oct 2010
Company Name: Pakistan Telecommunication Company Limited (PTCL)
Duties: • To understand their problem and register their complaints
• To provide online support to solve their problems like configurations etc
• To provide the feedback about their current status of complaints
• To discuss and forward complaints to supervisors, if there is some serious issue
Visiting Lecturer ship + System Support Oct 2009 to AUG 2010
Institute: Govt. Swedish Pakistani College of Technology Gujrat
Duties: • To deliver lectures to DAE students
• To enable them to perform their practical
• To perform duties of external and internal examiner
• To participate in paper marking of Technical Board
• Managing a team of over 10 administrative & technical staff
• Strengthening the IT infrastructure by implementing new technologies
• Responsible for hardware and software installation, maintenance and repair
• Suggesting the IT budgets and expenditure on hardware and software
• Recommending and implementing improvements and efficiencies
• Reporting to the IT HOD & Vice Principal
• Planning and designing new short courses for summer vacations
• To evaluate, test, advise, train and support I.T. related projects
• Procurement of IT hardware, software and maintenance of products & services
• Responsible for the recruitment and training of new staff
• Designing a road map for evening classes on self finance bases
• Preventive actions for the risks involved in new projects ( Evening and Summer Vacation Projects)
Business Manager
Chaudhary Poultries, Bhimber Road Gujrat 2001- 2006
Duties: • To manage a staff of 5 to 10 people
• Take necessary steps and preparations of sheds for new flock of chicks
• To make timely arrangement of feed and other accessories
• To provide proper vaccinations and treatments to chicks
• To continuously monitor the markets fluctuations
• To take necessary steps for gaining extra growth and weight from flocks
• To sell product after proper analysis of market trends
Teaching
MSc ( IT) University Of Gujrat (2007-2009) ➢ Mathematics Business and Technical Writing ➢ Statistics English Communication Skills ➢ Organizational Behavior Object Oriented Programming ➢ Data Structures and Algorithms Internet Architecture and Protocol ➢ Software Engineering Software Project Management ➢ Data Communication and Computer Networks Digital Logic and Design