Ahmed Roshdy

Led IT operations across multiple branches, supervising infrastructure projects and mentoring junior
administrators to ensure consistent service delivery and technical growth. Managed Office 365,
OneDrive, NAS storage systems, and virtualization platforms including VMware and Hyper-V, along with
Unifi network devices. Oversaw security and communication systems including SonicWall firewalls, CCTV
infrastructure, VoIP systems (Fanvil), and overall network infrastructure. Delivered regular training
sessions for staff on Office 365 tools and cybersecurity best practices to improve awareness and
productivity. Acted as the main escalation point for complex technical issues, ensuring timely resolution
and minimal business disruption.

Responsible for file server administration and permissions management, along with managing and
monitoring network operations across multiple locations. Administered Sophos firewall and
implemented security policies to ensure secure IT infrastructure. Managed CCTV systems, time
attendance and punching machines, and handled VoIP IP telephony (Grand stream). Oversaw
network infrastructure including LAN, WAN, and Wi-Fi environments, and administered routers,
switches, access points, printers, scanners, and end-user hardware/software. Provided remote
technical support using multiple applications and managed virtualization platforms including
VMware and Hyper-V. Performed troubleshooting for hardware, software, and network issues,
coordinated IT projects and implementations, and worked closely with vendors while maintaining
IT asset management.

Managed Microsoft Teams Education environment, supporting users, classes, and communication tools to
ensure smooth online learning operations. Administered and maintained network infrastructure, ensuring
stable and secure connectivity across the organization. Performed Active Directory and Domain Controller
administration on Windows Server 2016, including user management, group policies, and system security.
Managed printers, software, hardware, access points, and internet connectivity to ensure uninterrupted
daily operations. Oversaw CCTV systems, including monitoring, maintenance, and troubleshooting to ensure
security coverage across facilities.

Handled internet, DSL, mail, domain, and network-related issues, including both physical and
logical troubleshooting, issue diagnosis, and resolution. Performed problem analysis, monitoring,
and escalation when required, acting as a communication bridge between Level 1 and Level 3
support teams to ensure timely resolution of technical incidents.

Handled internet and DSL support, including diagnosing physical and logical connectivity issues,
performing root cause analysis, troubleshooting network problems, resolving service disruptions,
and escalating complex issues to higher support levels when required.

provided ERP pharmacy system support, including installation, configuration, and user training to ensure
effective system usage. Delivered technical support for Windows operating systems, printers, scanners, and
general hardware/software issues. Performed software installation, troubleshooting, and maintenance to
ensure stable end-user computing environments.