Ahmed Safwat

Technical Operations Lead at Vezeeta

• Egypt - Cairo
• My current job since August 2017

- Providing guidance and leadership to company managers on all technical issues.
- Leading quality team and design all test plan and test cases.
- Managing integration between our platform and Salesforce.
- Monitoring integration and side effects of releasing any new component.
- Maintaining quality control through establishing and maintaining technical operations standards.
- Handle all Salesforce updates and reports through it.

Senior Software Quality Assurance Engineer at Vezeeta

• Egypt - Cairo
• April 2015 to July 2017

I'm responsible for testing all our products (web+mobile app) like
- vezeeta.com
- doctors.vezeeta.com
- Vezeeta mobile app
- Vezeeta Doctors mobile app
and making all test cases and execute it to verify that this products can go live without bugs from developing team.
and this is using functional testing and using sql database.

Senior Technical Support Specialist at DrBridge - Vezeeta

• Egypt - Cairo
• November 2014 to March 2015

I was the first and second line for all internal support (sw and hw) and support for company's products (website and mobile app)

Junior Technical Support Specialist at DrBridge - Vezeeta

• Egypt - Cairo
• December 2012 to November 2014

ADSL Technical Support Representative at Vodafone EG

• Egypt - Cairo
• January 2012 to October 2012

I was responsible for all technical issues related to ADSL or any internet device over phone.

IT-Help Desk specialist (Technical Support) at Armed Forces Laboratories

• Egypt - Cairo
• December 2010 to December 2011

I was responsible for all internal software and hardware maintenance and making reports about labs results.