AHMED SAIF

Detail-oriented and proactive IT professionalwith over 2.5 years of experience in ITadministration, technical support, andnetwork management, engineering, IT projectmanagement, and data center operations.Proven ability to manage IT infrastructure, troubleshoot complex issues, and deliverhigh-quality support across diverseenvironments. Skilled in integratingtechnology to enhance operational eficiencyin hospitality and enterprise settings. Bilingualcommunicator (Arabic/English) with strongdocumentation and reporting skills.

• Configured and maintained Windows Server, Active Directory, and user access
policies.
• Managed network infrastructure ensuring stable communication and secure data
exchange.
• Designed and implemented network solutions to enhance performance and security.
• Oversaw IT operations across 10 hotel branches, ensuring unified standards and
system stability
• Managed hotel IT systems including network upgrades, surveillance deployment,
PBX, and smart lock integration.
• Led IT projects from initiation to completion with effective stakeholder coordination.
• Performed network engineering tasks including TCP/IP, DNS, DHCP, VPN, NAT, VLAN,
and P2P configuration.
• Provided Tier 1 & Tier 2 technical support, minimizing downtime for staff and guests.
• Managed IT HelpDesk operations ensuring timely resolution of user requests.
• Installed, configured, and repaired CCTV and IP camera systems.
• Installed and connected fingerprint attendance devices via VPN.
• Supervised installation and programming of electronic parking gate systems.
• Managed and maintained the company website.
• Performed booking system data analysis with Al Jazeera Soft.
• Delivered bilingual technical reports and official correspondence.
• Applied ITIL principles, cybersecurity awareness, and service desk operations.
• Provided remote support, troubleshooting, VoIP, and intercom system setup.
• Administered the companys domain environment, including email systems, user
account provisioning, access permissions, and domain security policies to ensure
reliable and secure communication.

• Planned, built, and executed IT and network infrastructure projects.
• Set up data center rooms and visual control systems.
• Ensured high operational efficiency and full system readiness

• Provided technical support for technology products.
• Handled financial coordination and media marketing.
• Improved service delivery and product visibility.