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Ahmed Salah El Din Sayed Salama, Customer Service Manager

Ahmed Salah El Din Sayed Salama

Customer Service Manager·(Easy2Connect (TE-Data

Egypt

Bachelor's degree, (Commerce (Accounting Section

Work experience

Total years of experience: 20 years, 7 months

Customer Service Manager

October 2007 - Present

(Easy2Connect (TE-Data

Cairo, Egypt

October 2007 - Present

Customer Service Managing.
Handling customer problems and obstaclas.
Focal point for all physical treatments between Company and Mother Company.
Preparing Weekly and Monthly Reports to the upper management level.
Catching problems and preparing the pre-solution with good plans.

Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Business Development Executive

August 2007 - October 2007

IMS GROUP

Cairo, Egypt

August 2007 - October 2007

Make a Training tour with customers on bank's policies
Following customer and making after sale service
Making advising for marketing

Company industry:
Banking
Job role:
Marketing and PR

Technical Support Agent

July 2003 - March 2005

Egypt Comp IBM

Cairo, Egypt

July 2003 - March 2005

Working as Technical Support Agent
• Handling customer's calls.
• Solve all problems of our customers which related to computer's hardware & software by phone calls, e-mails & by faxes.
• Ability to deal with all problems of computer's hardware & software.

Company industry:
IT Services
Job role:
Information Technology

Education

Banha Uni

May 2007

May 2007

Bachelor's degree, (Commerce (Accounting Section

Egypt

El Tawfikia Secondary School

May 2002

May 2002

High school or equivalent,

Egypt

High School: El Tawfikia Secondary School.

Skills

Public Relations
Expert
Public Relations
Expert
Banking
Expert
Banking
Expert
Business Development
Expert
Business Development
Expert
Help Desk Management
Expert
Help Desk Management
Expert
Customer Service
Expert
Customer Service
Expert
Win 7
Expert
Win 7
Expert
Customer Service
Expert
Customer Service
Expert
WIN XP
Expert
WIN XP
Expert
BUSINESS DEVELOPMENT
BUSINESS DEVELOPMENT
CUSTOMER SERVICE
CUSTOMER SERVICE
IN SALES
Intermediate
IN SALES
Intermediate
LEADERSHIP SKILLS
Expert
LEADERSHIP SKILLS
Expert
MAINTENANCE
Expert
MAINTENANCE
Expert
MANAGERIAL
Expert
MANAGERIAL
Expert
MS OFFICE
Expert
MS OFFICE
Expert
SELF MOTIVATED
Expert
SELF MOTIVATED
Expert
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
Office Package
Intermediate
Office Package
Intermediate
Public Relations
Expert
Public Relations
Expert
Banking
Expert
Banking
Expert
Business Development
Expert
Business Development
Expert
Help Desk Management
Expert
Help Desk Management
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Training
English course
Information System Institute
Mar 2005

Hobbies

  • Swimming
  • Reading
  • Internet Search