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Ahmed Salem, Restaurant Manager

Ahmed Salem

Restaurant Manager·Galleria Hotel By Elaf

Egypt

Bachelor's degree, Accounting

Work experience

Total years of experience: 12 years, 6 months

Restaurant Manager

February 2018 - February 2020

Galleria Hotel By Elaf

Jeddah, Saudi Arabia

I found this job using Bayt.com

February 2018 - February 2020

 Acting General Restaurant Manager by managing 6 outlets plus banqueting
 Hired, trained, and coached 80+ staff members on customer service skills, food & beverage knowledge, and health & safety standards  Provided Administrative Support for the Director and Asst. Executive of \[ELAF\].
 Consistently exceeded monthly sales goals by a minimum of 10% by training F&B staff on upselling techniques and by creating a featured food and beverage program

Company industry:
Hospitality & Accomodation
Job role:
Management

Restaurant Manager

January 2017 - January 2018

Tolip Hotels Group

Cairo, Egypt

January 2017 - January 2018

 In charge of 3 outlets operation. "Main restaurant, Pool bar & Lobby lounge "
 Decreased the staff turnover to 35%  Trained team members advancing upward into the hourly supervisor position

Company industry:
Hospitality & Accomodation
Job role:
Management

Assistant Restaurant Manager

June 2015 - January 2017

Holiday Inn - Cairo -City Stars

Cairo, Egypt

June 2015 - January 2017

 In charge of 4 outlets operation. "Star Corner Cafe, Deli, Windows& Lime Lounge"
 Official departmental Trainer for the whole F&B team approximately 70 employee.
 Awarded Top restaurants in the IHG in 2016.
 Achieving a record of 95% of the Heart Beat System.  Improved the monthly sales of the restaurant by an average of 10% by promoting the use of social network.

Company industry:
Hospitality & Accomodation
Job role:
Management

Head Waiter

September 2012 - June 2015

Holiday Inn - Cairo -City Stars

Cairo, Egypt

September 2012 - June 2015

 Monitored and trained service team members on suggestive selling practices and continuous sales growth by increasing beverage, appetizer, add-on, and dessert efficiencies; raised individual and team results by as much as 50%
 Top achiever for 6 months back to back.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Team Leader

December 2009 - September 2012

IHG

Cairo, Egypt

December 2009 - September 2012

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Waiter

September 2007 - November 2009

IHG

Cairo, Egypt

September 2007 - November 2009

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Department Minufiya University

January 2006

January 2006

Bachelor's degree, Accounting

Egypt

GPA (rating): Satisfactory

GPA (rating): Satisfactory

Accounting department

Skills

Soft Skills
Expert
Soft Skills
Expert
Communications
Expert
Communications
Expert
Training
Expert
Training
Expert
Leadership
Expert
Leadership
Expert
Managerial Skills
Expert
Managerial Skills
Expert
team leadership
Expert
team leadership
Expert
marketing
Expert
marketing
Expert
sales skills training
Expert
sales skills training
Expert
materials
Expert
materials
Expert
planning
Expert
planning
Expert
servers
Expert
servers
Expert
team management
Expert
team management
Expert
pre opening
Expert
pre opening
Expert
word of mouth marketing
Expert
word of mouth marketing
Expert
market understanding
Expert
market understanding
Expert
DIRECTING
Expert
DIRECTING
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
TRAINING
Expert
TRAINING
Expert
CUSTOMER SATISFACTION
Beginner
CUSTOMER SATISFACTION
Beginner
CUSTOMER SERVICE
Beginner
CUSTOMER SERVICE
Beginner
CUSTOMER SERVICE SKILLS
Beginner
CUSTOMER SERVICE SKILLS
Beginner
FAST
Beginner
FAST
Beginner
INVENTORY MANAGEMENT
Beginner
INVENTORY MANAGEMENT
Beginner
LEADERSHIP
Beginner
LEADERSHIP
Beginner
MICROCOMPUTERS
Beginner
MICROCOMPUTERS
Beginner
opera
Intermediate
opera
Intermediate
tourism
Expert
tourism
Expert
office work
Expert
office work
Expert
microsoft powerpoint
Expert
microsoft powerpoint
Expert
time management
Expert
time management
Expert
micros
Expert
micros
Expert
operations management
Intermediate
operations management
Intermediate
menu development
Intermediate
menu development
Intermediate
restaurants
Expert
restaurants
Expert
restaurants management
Expert
restaurants management
Expert
operation
Expert
operation
Expert
order
Expert
order
Expert
problem solving
Expert
problem solving
Expert
staff training
Expert
staff training
Expert
people management
Expert
people management
Expert
restaurant marketing
Expert
restaurant marketing
Expert
accounting
Intermediate
accounting
Intermediate
layout
Expert
layout
Expert
plan execution
Intermediate
plan execution
Intermediate
operational excellence
Expert
operational excellence
Expert
operational control
Expert
operational control
Expert
site supervision
Expert
site supervision
Expert
supervising
Expert
supervising
Expert
sales representatives
Expert
sales representatives
Expert
leading people
Expert
leading people
Expert
phone skills
Expert
phone skills
Expert
negotiation
Expert
negotiation
Expert
people skills
Expert
people skills
Expert
teamwork
Expert
teamwork
Expert
solutions development
Expert
solutions development
Expert
labor management
Expert
labor management
Expert
sourcing 26 procurement
Intermediate
sourcing 26 procurement
Intermediate
purchasing
Expert
purchasing
Expert
meeting management
Expert
meeting management
Expert