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ahmed salem, BO CS/IMS Engineer

ahmed salem

BO CS/IMS Engineer·Huawei

Egypt

Bachelor's degree, Telecommunication

Work experience

Total years of experience: 6 years, 5 months

BO CS/IMS Engineer

January 2025 - Present

Huawei

Cairo, Egypt

January 2025 - Present

• Perform second-level fault detection, troubleshooting (SIP/Diameter/MAP traces), RCA, and escalation to
L3/R&D/vendors per SLA.
• Analyze alarms, KPIs, and performance metrics using tools like eSight, U2000, PRS; conduct health checks and
optimizations.
• Collaborate with L1/FO/customer teams on CSFB/SRVCC/VoLTE issues, roaming interconnects, and
process/SOP improvements
• Handle alarms escalation and KPIs degradation over the IMS network.
Company industry:
Telecommunications

CS & IMS & Roaming Performance Engineer

January 2023 - January 2025

Huawei

Cairo, Egypt

January 2023 - January 2025

• Monitor and maintain Core Network (CS, IMS, and Roaming) nodes to ensure high availability and service quality.
• Perform fault detection, troubleshooting, and escalation to Back Office (BO) and vendor teams as per SLA.
• Analyze and manage alarms and KPIs using monitoring tools (eSight, U2000, PRS, etc.).
• Participate in on-call and 24/7 network surveillance operations.
• Provide technical guidance to junior engineers and contribute to process improvement initiatives.
Company industry:
Telecommunications

IMS Performance Engineer

January 2020 - January 2023

Ericsson

Cairo, Egypt •Remote

January 2020 - January 2023

• Monitored and optimized KPIs for CS, IMS, and Roaming domains, improving network performance and
ensuring SLA compliance.
• Analyzed traffic, capacity, and resource utilization trends, recommending upgrades and optimizations that
enhanced network efficiency and reliability.
Company industry:
Telecommunications

Education

Egyptian Russian University

July 2019

July 2019

Bachelor's degree, Telecommunication

Egypt

Skills

AUTOMATION
Intermediate
AUTOMATION
Intermediate
COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
FAULT DETECTION AND ISOLATION
Intermediate
FAULT DETECTION AND ISOLATION
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
ROOT CAUSE ANALYSIS
Intermediate
ROOT CAUSE ANALYSIS
Intermediate
SAP BUSINESS CONNECTOR
Intermediate
SAP BUSINESS CONNECTOR
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Intermediate

Languages

Arabic
Beginner
English
Beginner

Training and Certifications

Certifications
Mobile Packet
5G Core
IP Multimedia Subsystem (IMS)