it help desk support/ENG Supervisor
Alhamra Hotel
Total des années d'expérience :20 years, 1 Mois
Managing projects; planning, prioritizing, and administering work
Ability to work under pressure, unsupervised, and as a member of a team.
Communicating and listening; gathering information
Focusing on results
Thinking strategically
Influencing and persuading
Being adaptable
• Provides first level IT support to colleagues and guests within agreed A (service level agreement) SLA.
• Responds to guest queries in a friendly and efficient manner
• Works within the I TIL process framework ensuring all activities are accurately logged
• Monitors the performance of Networks, Servers, Workstations and peripherals and informs the Functional IT Manager of any abnormalities
• Maintains an updated IT knowledge to enable continuous improvement to the services offered to users
• Shares knowledge with colleagues within the department
• Completes projects as allocated by the IT Manager
• Comprehensive knowledge of computer hardware / software concepts
• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action
• Evaluates system potential by testing compatibility of new programs with existing programs
• Places software into production by loading software into computer; entering necessary commands
• Maximizes use of hardware and software by training users; interpreting instructions; answering questions
• Maintains historical records by documenting hardware and software changes and revisions
• Maintains client confidence and protects operations by keeping information confidential
• Contributes to team effort by accomplishing related results as needed
• Monitor the operation and security of all computer hardware and ensure that it is operating properly.
• Maintain accurate inventory and record of all hardware, software and manuals purchased by the hotel.
• Ensure that all software runs with no output errors, no response time problems and functioning according to specifications
• Prepare a monthly report regarding the systems and issues related to smooth operation of application software
• Maintain the documentation of the telephone system configuration.
• Understand all the department working procedures and perform the related tasks as described
• Carry out the repairs and maintenance of all PCs, printers, telephones, key lock system, etc.
• Maintain all users’ access request and authorizations (Windows, E-mail, Opera, Micros, Sun, and Envision, etc.).
• Act as the primary contact for all outside agents in all computer technology related matters.
• Respond to all users request and provide them with adequate support.
• Maintain all computer Operating system power failure.
• Knowledge in finger print system. Call manager system, Envision system, FBM system, Domain users creating, LAN network, and wireless network and Data protector systems.
I am seeking a job through which I can achieve my goals in enjoying the work and gain the different skills needed by the labor market, which develops very quickly, while the modern technology enjoys speed and development faster than the clock, the goal must be clear and the specific way I have the experience in the systems And the field of audio and video in the field of electrical installations, control electricity, low pressure boards and high pressure and have the ability to develop and learning
An experienced Engineering Supervisor Professionals who is familiar with all the Engineering Operational work, and who knows how to effectively apply them in the workplace. Right now, I am looking for a suitable position with a company that is looking to recruit talented Engineering Professional who can get results.
Air Conditioning and Refrigeration