Ahmed Salha

- Handling the patients' complaints and enquiries, and assure to help them with no fail.
- Supports team manager and performs management duties when the supervisors, manager is absent or out of office.
- Answering phone calls or emails from customers to provide quick resolution of issues and questions and provide assistance to a team members.
- Attend the administration meetings, and keeping up to date, with all the corporations policies, strategies and protocols of patient's service.
- Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
- Evaluate, conduct periodic reviews and evaluations of team members.
- Monitoring employees' performance and note areas for improvement.
- Train new hires, and work closely with new team members to instruct them on company's policies and best practices for resolving customer calls, complaints and inquiries.

-Responsible for sales and sometimes make the cash or non cash checkouts.
-Responsible for increasing sales and achieve the store target.
-Receiving the new collection and display them alongside with the VM, and also delivering the old collection to the warehouse.
-Make an seasonal inventory, and to be aware of what we have in our inventory during the season.
-Responsible of the Sale strategies in my store and other branches.
-Helping the customer of selecting what he want to wear and what will fit him/her, plus sharing my recommends and ideas to make the customer fully satisfied.
-Follow up the daily tasks and to make sure that the store is in the finest look, and ready for sale at anytime.

-Answering patient’s inquiries about basic care programs questions and routine procedures.
-Guide patient to make appropriate decisions regarding optimum care.
-Admitting / Discharging Patients/ Cash Handling
-Admit patients and handle medical record entries accurately.
-Prepare health certificates, immunization certificates and laboratory requests.
-Handling patients transfers with ease.
-Preparing patients invoices for services performed.
-Accurately handle payment transactions.
-Showing accurately and em-pathetically communicate estimates/treatment plans to clients.
-Keeping the front desk a positive area even in the event there is a client wait time, and keep their area clean and organized.
-Handling patients concerns and complaints with grace and class.
-Maintaining positive, cooperative relationships with other employees.
-Displaying tact and respect with team members even when busy or hectic.
-Multi-tasking is a core requirement. Must be comfortable juggling tasks and interruptions.
-Conducting oneself in a confident and professional manner with patients even when situations are stressful and/or focused on individual tasks.
-Dealing with intelligibly, pleasantly and efficiently with clients, often doing several things at one time.
-Greeting patients with poise and natural effort.
-Outline costs and fees in a positive light while supporting hospital payment policies.
-Easily remember clients and patients names and uses them.
-Maintaining a professional/welcoming appearance of the front office through cleaning and organization.
-Understanding and carries out oral and written directions to the patients.

-Make a cash and non cash checkouts, and responsible for whole cash.
-Making a daily order (one night before) to be delivered on time !
-Receiving and re-assort the daily order items: pastry, cakes and sweets.
-Make a daily and monthly inventory.
-Make a total daily sales, and daily reports.
-Fix any issues with guests, stuffs and make a weekly time attendance schedule.

-Delivering salines, and pre-injected salines to the ICU unit and most of hospitals's inpatient rooms on it's time.
-Receive the weekly order of the medicines, syringes and salines.
-Make a weekly inventory.
-Responsible for supervision the unit's salines and drugs, and make sure to be always available 24/7

-Responsible for sales and sometimes make the cash or non cash checkouts.
-Responsible to set the inside view of the store, to be good and lovely looking.
-Make an seasonal inventory, and to be aware of what we have in our inventory during the season.
-Sharing for selection of the new next season's collection.
-Helping the customer to find what he desire, plus sharing my recommends and ideas to make the customer fully satisfied.