Admin, Operations & Sales Manager
Madenat Al Nokhba
Total years of experience :20 years, 3 Months
1. Responsible for the overall Recycling management of all strategic administration and operational activities.
2. Providing market leads to Management timely regarding competitive offerings and prospect needs. 3. Total management of the sales and operational functions of the business to next level.
4. Drive profitable revenue to achieve the Company`s ambitious in growth of Recycling & Waste Management.
5. Working to adopt a professional and knowledgeable approach to each new business expansions.
6. Plan and coordinate in implementation of business plans and the penetration of new markets with the team.
1- Responsible for the overall management of all strategic and operational Marketing and Customer Relationship
activities.
2- Providing market feedback to Management timely regarding competitive offerings and prospect needs.
3- Take ownership of the sales and marketing functions of the driver the business to next level.
Drive profitable revenue to achieve the Company`s ambitious growth in development.
4- Working to stringent targets to adopt a professional and knowledgeable approach to each new business
expansions.
5- Plan and coordinate in implementation of business plans and the penetration of new markets with the team.
1- Serving Oil and Gas & Airlines Industries clients as per there requirements, such as Etihad, Strata, Boeing, Airbus, Baker, Schlumberger, Halliburton, Weatherford & Al Masood etc.
2- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands
3- Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL
4- Adhere to existing Customer Relations procedures as outlined in the department manuals, while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with Product, Operations & Accounts Managers for quick and efficient resolution of customer issues and queries.
1. Currently handling the Customer Managements and Business Developing activities for corporate segment all across Abu Dhabi.
2. Supervising Corporate Sales, Operational, Credit Control, Customer service & Indoor Sales team.
3. Responsible for maintaining complete service and satisfactions to the Corporate Customers. Regards of Quality service and Business improvement.
1. Marketing Etisalat (Elife) products across Abu Dhabi outlets & maintain the distribution of the products and availability across Abu Dhabi.
2. Educating new products like Elife and marketing strategy to the outlet staffs
3. Maintaining daily records & reports of closing and submitting monthly sales and revenue.
1. Supervising and managing the Couriers, Front counter agents.
2. Administrating Staffs under company rules and policies based on (IOS & IATA)
3. Reporting directly to UAE Operation Manager and Abu Dhabi Station Manager.
4. Coordinating with central HR and Admin Dept with regards of training and support of my subordinates.
1. Supervising and managing the Couriers and Administration Staffs (Department of Finance)
2. Following government rules and regulations of both DOF and Empost.
3. Reporting directly to superior and coordinating with both DOF and Empost.
1. Managing new sales leads and segregating leads to the calling agents
2. Handling prime member ships customers queries promptly
3. Keeping day to day sales report and submitting to the accounts.
4. Auditing both sales and target achieved by closing of the day.
An ISO 9001 – 2000 Certified with JAS-ANZ & IAO accreditations.
Done from American Embassy, Abu Dhabi, United Arab Emirates
High School 10th