Technical Support Representative
AMANAH TEKNOLOGIA
Total years of experience :11 years, 11 Months
- Improved service quality and increased sales by developing a strong knowledge of company's product and services.
- Addressed negative customer feedback immediately.
- Resolved customer question, issue and complaints.
- Generated and distributed daily reports and order acknowledgments to appropriate responsiveness of the customer service department.
- Conducted site reviews and security audits and made recommendations to management based on findings.
- Managed more than 50 Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring the premises, security officers for educational institutions, public facilities and Private businesses.
Management information systems