Ahmed Samir

• Contacting clients to inform them about the documentation part for the sale process which they have to go through.
• Taking care of documentation and archiving.
• Updating the CRM and ensuring account managers are aware of changes within the clients.
• Timely invoicing and payment collections.
• Take the clients to the project side and explain about the project.
• Liaising with internal departments to ensure client needs are fulfilled effectively.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Working closely with Sales Consultants.

• Answer incoming calls and respond to customer’s emails
• Sell products and place customer orders in the computer system
• Provide product and service information to customers
• Document all call information according to standard operating procedures (CRM)
• Complete call logs and reports

• Greeting customers in a friendly, professional and helpful manner
• Answering telephonic and e-mail inquiries in a timely manner
• Furnishing members and health care practitioners with details regarding members' benefits.
• Granting pre-authorizations for medical treatment, if covered.
• Providing extant and prospective members with the details of network providers.
• Submit necessary forms to patient for completion and signature,
• Schedules patient appointments, and revises patient schedules for cancellations and so forth