UAT & Quality
Ooredoo - Kuwait
Total years of experience :12 years, 6 Months
Responsibilities:
- Break everything through functional testing and regression testing.
- Maintain continuous integration testing suites.
- Validate changes happening on our website and E-Shop
- Assist in rolling out code to the masses.
- Assess Website and E-Shop performance in multiple devices and screen sizes
Responsibilities:
• Prepare test cases based on requirements and features
• Prepare defects report
• Smoke and Regression Testing (Black-Box Testing)
• Manual Testing - Mobile App (IOS & Android)
Projects:
• EQUATE portal - Office 365 Branding
• CMA (Capital Markets Authority) Regional Training Portal
• Arabic Portal for (System Center Service Manager) SCSM 2016 - State of Bureau
• KFH Secure PDF
• Arabesque E-Recruitment
Main Duties & Responsibilities:-
- To develop procedures and tools for testing, calibration and verification of the equipment, cooperating with the developers.
- Ensure the equipment is properly tested, calibrated and certified according to the corresponding procedures.
- Participate in Route Cause Analysis when repetitive failure of company’s products occurs, or failure under warranty.
- Ensure accurate document, record and archive measurement data pertaining to product parameters and process control performance.
- Assist and train the Equipment Test Specialists, when required, in troubleshooting and repairing returned products from the customers
- Support manufacturing by verifying fixture software or any software used during production.
- Support clinical studies by validating data collection processes.
- Participate in risk management meetings
- Execute test plans and create test reports to describe program evaluation, testing, and correction.
- Monitor program performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation.
Main Duties & Responsibilities:-
- Act as a first line of support to all VF Egypt internet users’ inquiries (technical / billing).
- Provides relevant and accurate information (Services, Products & Policies)
-Follow up with the second line of support to make sure that all escalated problems will be solved in the appropriate time
-Provide customer with appropriate options/right suggestion.
- Respond and solve all Vodafone Egypt internet customer inquiries regarding all internet Service and provide end-to-end ownership to these inquiries till closure.
-Coordinate with customers to assist them with any questions or issues arising from their use of
Vodafone’s Internet Service and relative hardware.
-Take the ownership of escalated service requests through problem resolution for the benefit of
Vodafone’s internet customers.
- Ensure the elimination of wrong transactions that leads to financial negative impact.
- Own all customer inquiries regarding the internet till closure and post-resolution call to ensure customer satisfaction and close case.
-Handle escalated calls from either the call center or directly from the customers to an outcome of
maximum customer satisfaction.
- Conduct outbound calls to customer problems received from a call center / corporate agents to ensure solving the customer problem according to the Service Level Agreements.
• Identifies researches, troubleshoots and resolves technical problems that customers may encounter.
• Communicates with customers, using the latest technology and web based tools, to provide
advanced troubleshooting solutions, to resolve technical issues.
• Tracks and monitors the problem to ensure a timely resolution.
• Identifies recurring problems and contribute ideas on ways to better solve these problems.
Bachelor of Information Technology Faculty of Computer & Information Sciences (CIS) - Mansoura University Graduation Degree: Very Good (75.5%) Graduation Project Degree: E-marketing Security [Excellent 187/200]
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