Front Office Supervisor acting Night Manager
Mövenpick Resort Hurghada
Total years of experience :15 years, 1 Months
• Five Stars Hotel 252 Rooms
• Deliver excellent customer service and maintain a high standard of customer management, at all times
• Fulfil all reasonable requests from guests, to ensure their comfort, satisfaction and safety
• Ensure that our hotels are operated safely, at all times
• Undertake overnight responsibility for reception, checking guests in and out, taking reservations and dealing with all telephone enquiries
• Maintain knowledge of all company promotions and hotel pricing, to provide information to guests, on request
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort
• Complete security checks at hourly intervals throughout the night
• Complete manager’s log book and maintain accurate records of all fire safety checks carried out during the shift
• Undertake additional administration duties, as requested by either the hotel manager or the pub manager
• Adhere to company policy for reporting accidents and incidents
• Maintain personal knowledge by completing in-house training, attending courses and completing workbooks
• Always adhere to all company policies and procedures and licensing laws
• Be involved and contribute at team meetings
• Carry out instructions given by the management team and head office
• Check all hotel out lets during the night “Hotel entrance, lobby, Housekeeping & laundry area, Staff Cafeteria and Engineering area” to make sure that all are ok and to be reported to GM
• Handling and supervising the Check-in and checkout Procedures
• Handling Blocking Procedures (Groups-Delegations & Individuals)
• Handling and supervising Cashier Procedures
• Handling different hotel reservation Types.
• Handling high balance procedures
• Handling city ledger
• Pushing UP-selling - increasing average room rate.
• Handling guest needs -complaints- anticipating guest needs.
• Prepare documentation for daily and monthly business
• Handling guest inquires more than three guest in same time
• Insure of all rooms assignments
• Taking care for the VIPs
• Handling Room Blocking and room inspections
• How to lead the shift
• Handling vacation schedule, shifts and training schedule