احمد سمير ابو العنين شداد

Flutter & Dart developer :

Sample of my published apps in Play Store :
1- https://play.google.com/store/apps/details?id=com.WaRatelElquraanTartila&hl=ar&gl=US
2- https://play.google.com/store/apps/details?id=com.KidsLearning_A_E&hl=ar&gl=US
3- https://play.google.com/store/apps/details?id=com.polyglot_51_languages&hl=ar&gl=US
4- https://play.google.com/store/apps/details?id=com.SlidePuzzleWithInfo&hl=ar&gl=US

Senior disputes analyst and chargeback (April 2016 till Present).
Job description:
• Analysis and resolving the customer’s international claims
• Analysis and resolving the customer’s GCC claims.
• Raising a chargeback and follow by Pre-Arbitration and Arbitration if it’s needed till found a convenient solutions between our customer and the merchants
• Analysis and resolving the customer’s domestic claims.
• Analysis and resolving the customer’s claims for the cash depositing transactions.
• Opening POS and payment getaway merchant’s accounts with linking with the bank system.
• Making the operation’s data analysis and building dashboard by Tableau System

Using systems:
 T24
 Base24
 Prime
 Visa Online
 Master online
 SIBNET
 GCC
 EYE Journal
 Tableau

Achievements:
The below automation systems has done by me
1) Visa and Master’s daily vouchers sys. That is using the text reports which we are receiving for settlement and convert them to posting batch within almost one minute.
2) NAPS reconciliation sys. that making reconciliation between three reports
(T24, Base24, QCB) and preparing one report by all differences.
3) Base2 transactions handling by converting the receiving text file to a batch.

Fraud unit section (Feb 2015 till Mar 2016)
Job description:
 Monitoring and conducting investigations into allegations of fraud which done on our customer’s cards.

Using systems:
 (Base24, Prime, Fraud Guard, Cards Online, SMS )

Achievements:
Offered an idea to decrease the customer’s calls that accepted and has done now

Cards operations section (Jun 2014 till Jan 2015)
Job description:
 Making the following actions on cards (Replacement, Issuance, Renewal, Upgrading, Embossing, Cancelation and Amendment.)
 Reviewing and checking all of the limit increase for credit cards per day.





Achievements:
The below automation systems has done by me
1) Risk and Credit Scoring sys.
The system description: only put the customer account and will calculate all of the customer's liabilities by checking all of the monthly customer’s details like:
(Salary, installments, Standing orders, Monthly CHQ, First Finance liability, QDB Finance, Cards Limits, …)
And calculate all of this for Qatari or Non-Qatari to getting the available credit limit for at least the last 6 months within almost one minute.
This saves a lot of time depending on the installments and other liabilities.

2) Auto sending mail to the bank’s staff by cards that issued under them names depending by uploading a one report per day that saved much wasted time by using the manual process.

Position : Software Developer ( December 2010 To March 2014) Projects: ➢ ERP System HR (Desktop Application) Modules (Personal, Payroll, Loans, Time Attendance). ➢ ERP System Business Key (Desktop Application) Modules (General Ledger, Stock Control, Sales Purchases, Cash on Hand, Fixed Assets, PointSale). ➢ Schools System. ➢ Hotels Systems. ➢ Restaurant Systems. ➢ Points Of Sales (MVC) (Web Application)

Projects:
 Lateral Works (Desktop Application)
(Software to Structural and Design Buildings similar to AutoCAD).
Job Role: Work as developer for a specific time until Finalize and Release last Version