ahmed samir shadad, Freelancing

ahmed samir shadad

Freelancing

Freelancing

Lieu
Egypte - Le Caire - Gizeh
Éducation
Baccalauréat, Computer Science
Expérience
13 years, 9 Mois

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Expériences professionnelles

Total des années d'expérience :13 years, 9 Mois

Senior Chargeback à Qatar Islamic Bank
  • Qatar - Doha
  • mai 2014 à novembre 2020

Senior disputes analyst and chargeback (April 2016 till Present).
Job description:
• Analysis and resolving the customer’s international claims
• Analysis and resolving the customer’s GCC claims.
• Raising a chargeback and follow by Pre-Arbitration and Arbitration if it’s needed till found a convenient solutions between our customer and the merchants
• Analysis and resolving the customer’s domestic claims.
• Analysis and resolving the customer’s claims for the cash depositing transactions.
• Opening POS and payment getaway merchant’s accounts with linking with the bank system.
• Making the operation’s data analysis and building dashboard by Tableau System

Using systems:
 T24
 Base24
 Prime
 Visa Online
 Master online
 SIBNET
 GCC
 EYE Journal
 Tableau

Achievements:
The below automation systems has done by me
1) Visa and Master’s daily vouchers sys. That is using the text reports which we are receiving for settlement and convert them to posting batch within almost one minute.
2) NAPS reconciliation sys. that making reconciliation between three reports
(T24, Base24, QCB) and preparing one report by all differences.
3) Base2 transactions handling by converting the receiving text file to a batch.

Fraud unit section (Feb 2015 till Mar 2016)
Job description:
 Monitoring and conducting investigations into allegations of fraud which done on our customer’s cards.

Using systems:
 (Base24, Prime, Fraud Guard, Cards Online, SMS )

Achievements:
Offered an idea to decrease the customer’s calls that accepted and has done now

Cards operations section (Jun 2014 till Jan 2015)
Job description:
 Making the following actions on cards (Replacement, Issuance, Renewal, Upgrading, Embossing, Cancelation and Amendment.)
 Reviewing and checking all of the limit increase for credit cards per day.





Achievements:
The below automation systems has done by me
1) Risk and Credit Scoring sys.
The system description: only put the customer account and will calculate all of the customer's liabilities by checking all of the monthly customer’s details like:
(Salary, installments, Standing orders, Monthly CHQ, First Finance liability, QDB Finance, Cards Limits, …)
And calculate all of this for Qatari or Non-Qatari to getting the available credit limit for at least the last 6 months within almost one minute.
This saves a lot of time depending on the installments and other liabilities.

2) Auto sending mail to the bank’s staff by cards that issued under them names depending by uploading a one report per day that saved much wasted time by using the manual process.

Software Developer à universal Systems
  • Egypte - Le Caire
  • décembre 2010 à mars 2014

Position : Software Developer ( December 2010 To March 2014) Projects: ➢ ERP System HR (Desktop Application) Modules (Personal, Payroll, Loans, Time Attendance). ➢ ERP System Business Key (Desktop Application) Modules (General Ledger, Stock Control, Sales Purchases, Cash on Hand, Fixed Assets, PointSale). ➢ Schools System. ➢ Hotels Systems. ➢ Restaurant Systems. ➢ Points Of Sales (MVC) (Web Application)

Developer c# à Structural Soft
  • Egypte - Le Caire
  • juillet 2010 à novembre 2010

Projects:
 Lateral Works (Desktop Application)
(Software to Structural and Design Buildings similar to AutoCAD).
Job Role: Work as developer for a specific time until Finalize and Release last Version

Éducation

Baccalauréat, Computer Science
  • à Mansoura University
  • juin 2006

Statistics and computer sciences

Specialties & Skills

General Ledger
Science
Attendance
Fixed Assets
Database development
Mobile development + flutter
Banking - Visa & Master Chargeback
.Net development - C#
Data Analyze - Tableau

Langues

Arabe
Langue Maternelle
Anglais
Expert

Formation et Diplômes

Complete Tableau Training for Absolute (Formation)
Institut de formation:
Udemy
Date de la formation:
November 2019
Flutter & Dart - The Complete Guide [2021 Edition] (Certificat)
Date de la formation:
February 2021
MCTS (Certificat)
Date de la formation:
May 2010
ICDL (Certificat)
Date de la formation:
August 2009

Loisirs

  • Soccer
  • Chess