Supervisor
Commercial International Bank
Total years of experience :19 years, 0 Months
• Participating in With the Migration Team from Legacy system (Midas) to T24
• Daily Start and Close of Business Procedures
• Handling The Communication Between The Bank and The Vendor Regarding The Open Issues and Fixes
• Tracking The Errors and The Installations For all System related Fixes
• Deploying Fixes and Patches on LIVE and Testing Environments
• Environment Support and Handling
• Handling Issues and Reporting Bugs and Issues Related to the system Migration
• Support the Business Users / End Users in UAT and the Rounds of Testing
• Coordinating With a Development Team From Temenos (Vendor)
• Acting as Project Coordinator Between the IT Operations Side and Project Management Department.
• Microsoft Share point System Administration
• Kondor + ( Kplus Treasury Application provided by REUTERS) Operation
• Monitoring and Handling ETL Application by TERADATA
• Taking Daily Backups on Data Storage Servers and Tapes
• Doing the Reconciliation and Washing Between T24 system and Midas Core banking To ensure the Balancing between the two systems
• Participating in the Migration Between Legacy system to T24 Core banking system
• Handling the bank New CBE Projects, ACH and DMMS taking full responsibility for their analysis, coordination and implementation
• Taking the Responsibility of the Business Requirements for all the new applications implementation in AWB
• Attended the Automated Clearing House(ACH) Seminar handled in Semiramis intercontinental (Tuesday 4th May 2010 )
• Attended the Domestic Money Monitoring System Orientations and doing the Analysis Related to it
• Participate in project scope definition
• Examine the client business and define what the system should do in his area of expertise
• Define the clients technical, interfacing, and operational requirements and constrains from business aspects
• Assist in developing implementation plans
• Advice client on means to close requirements and application gaps as well as provide information and knowledge about the system under implementation
• Participate in customer training and knowledge transfer
• Participate in system testing
• Provide post implementation functional support
• Participate in presales activities including demos, workshops, conferences and proposals
• Ensure adherence to the company’s internal procedures regarding Quality and Knowledge Management
• Assist call center professionals; ensuring efficient handling of Issues.
• Directly supervise Internet Banking applications and amendments.
• Quickly and effectively solve customers online or telephone issues.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve online, telephone or e-mail efficiency and service.
• Assist in administration of bank website.
• Preparing Proposals and Product Awareness
• Conducting Training sessions for Sales Persons in order to learning them the New Technologies
having a Final Grade: GOOD had 200 out of 200 in the graduation Project
i had a grade of 93 Percent which allowed me to enter the major of computer Sciences.