Ahmed Serag El-Din

- - providing Companies with our ERP Software according and analysis to they needs
-Helping company to achieve their target and increase number of customer.
-Handling customer problems and analyze their requests.
-Tracking sales leads from the beginning till handover it to project Management department
-Tracking sales team and helping them to close deals and achieves the target.
-Workshops for sales staff
-Handling contracts signed and discuss editing conditions with customer

- Overall management of the Travel Agency.
- Assures smooth operation and efficient performance with all supported teams and functions.
- Assures customer satisfaction level and settle any customer conflicts if any.
- Supervise the daily activities of the Company.
- Develop strong and enduring personal relationship with decision makers of existing clients and potential clients with the specific purpose of identifying business opportunities, resolving issues and managing crisis.
- Follow up on debtors. Supervise the recovery unit and pursue all the outstanding payments due to the Companies.

Quality and Passports
At Office 113 South Assia Location: Mecca
Job Role: Passport supervision and process
Quality Auditor to take ISO 2015
certified Auditor

- Provides on-going training follow-up for assigned locations.
- Produces correspondence, reports, records and other data by utilizing computer systems in a timely manner as needed for each assignment, including entering evaluations.
- Assists in designing new or revising existing training curriculum.
- Helps to implement and maintain the retail training curriculum and to develop and implement the goals/desired outcomes of that curriculum.
- Provides both theoretical and practical/hands-on training to retail operations team members both in a classroom setting and in the retail team members’ designated work environment.
- Evaluates the effectiveness of training by assessing job performance as measured against operations outcomes and competency-based training.
- Responsible to refer any issues related to the program and/or retail team members to the supervisor leadership for immediate attention.
- Responsible to maintain a high degree of confidentiality along with a professional work environment.
- Ensures compliance with established safety, security, sales, money handling, and record keeping procedures and practices as outlined in the Standard Operating Procedures.
- Assists assigned store locations with all phases of the hiring process as needed, including but not limited to opening requisitions, monitoring applicants, recruiting externally, pre-screening applicants, interviewing, completing required on boarding procedures.

Achieve team target and developing the team to increase sales,
Manage content team
Delivered best customer experience to the seller and end user
Contractor with all providers and services companies
handle Customer complaints,
build relationship with our costomers,
planning,
handle supply chain,
Sales analysis
Increase company market share
E-marketing planning

- Manage multiple accounts; develop positive working relationships with all customer touch points
- Drive client retention, renewals, upsells and client satisfaction
- Work closely with Associate Account Managers and Ad Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting and QA
- Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
- Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
- Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal
- Prepare campaign insights reporting, including analysis and research
- Manage weekly campaign status documents for review
- Work closely with Finance on billing set up and invoicing
- Manage customer activity for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues
- Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets and campaign reporting
- Provide input on new processes and workflows as needed
- Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight

- Achieve company sales targets and other quantitative/qualitative company objectives.
- Monitoring both the commercial & financial aspects of the accounts operation & making the appropriate recommendations
- Expanding the current channel landscape in line with the overall company objectives of increasing acquisitions nationwide, and to block competitions out of the existing channels
- Plan and manage business portfolio/territory according to an agreed strategy with the channel manager
- Track weekly, monthly, and quarterly performance and sales metrics
- Assist sales representatives and team to meet and exceed goals

- Ensure compliance to policies & procedures, handle and keep records of cash & inventory to maintain accurate data, positive and effective involvement in implementing the retail plan.
- Maintain store maintenance including all the assets and facilities (PCs, Safety system and fire alarms, ACs, carpentry, Electricity, Painting and lightening and report to the maintenance team the urgent cases and make follow up with them till solving the issue.
- Handle the physical count of items and assets with finance team.
- Handle all paper work that reported to the different departments.
- Maintain store's cleanliness, health and safety measures.
- Organize and distribute staff schedules including the audit on the Security guards and office boys.
- Ensure standards for quality, customer service.
- Reporting to Store manager and Regional manager.
- Handle all Inventory reports, issues, items needed and daily counting.
- Cash Handling, contracts daily auditing and required forms from the team.

- Developing store strategies to raise customers’ pool, expand store traffic and optimize profitability
- Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
- Ensuring high levels of customers satisfaction through excellent service
- Report on buying trends, customer needs, profits etc
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
-Additional store manager duties as needed

- Operates as the point of contact for assigned customers
- Develops and maintains long-term relationships with accounts
- Identifies opportunities to grow business with existing clients
- Collaborates with sales team to reach prospective clients

- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Provide product and service information to customers
- Document all call information according to standard operating procedures
- Follow up customer calls where necessary