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Ahmed Shaarawy, Senior sales officer

Ahmed Shaarawy

Senior sales officer·Burgan Bank

Kuwait

High school or equivalent, Basic Business Skills

Work experience

Total years of experience: 19 years, 9 months

Senior sales officer

May 2025 - Present

Burgan Bank

Al Asimah, Kuwait Hybrid

May 2025 - Present

• Performing Team Leader duties.
• Training new employees to achieve sales targets.
• Teaching team members different sales techniques and approaches to achieve business
objectives.
• Providing guidance and identifying strategic locations where sales opportunities are expected
to be maximized.
• Conducting performance evaluations and analyzing team results to support target
achievement.
• Conducting market research and competitor analysis on banking products and promotional
offers.
• Developing and recommending suitable offers to improve sales performance and customer
acquisition.
• Identifying locations and events that provide opportunities to reach different customer
segments and generate new business.
• Supporting the growth of Personal Loans, Credit Cards, and New Account Openings through
effective planning and market coverage.
• Preparing reports on employee performance, sales activities, and projected sales opportunities
across different locations.

Company industry:
Banking
Job role:
Sales

Senior Direct Sales officer.

July 2024 - Present

Commercial Bank of Kuwait

Al Kuwait, Kuwait

July 2024 - Present

• Conducted market research
to identify new opportunities for business expansion and diversification
of products offered.
• Improved communication
skills by attending workshops and seminars on negotiation tactics and
interpersonal dynamics.
• Expanded client base
through consistent follow-ups and maintaining a professional rapport with
potential customers.
• Determining customers financial needs
• Pre-assessment of customers financial status.
• Promoting and selling a
variety of financial services for potential customers (Personal loans,
and Credit Cards).
• Handling queries and providing solutions.
• Developing business strategies.
• Do all effort to attain customer satisfaction.
• Delivering high level of service.
• Meeting with companies
Top Management regarding group offers. - Outstanding Customer Service and
maintain good relationships with customers.

Company industry:
Banking

Senior Direct Sales officer.

February 2022 - May 2024

Gulf Bank of Kuwait

Al Kuwait, Kuwait

February 2022 - May 2024

• Determining customers financial needs
• Pre-assessment of customers financial status.
• Promoting and selling a variety of financial services for potential customers (Personal loans,
and Credit Cards).
• Handling queries and providing solutions.
• Developing business strategies.
• Do all effort to attain customer satisfaction.
• Delivering high level of service.
• Meeting with companies Top Management regarding group offers. - Outstanding Customer
Service and maintain good relationship with customers.

Company industry:
Banking

Sales and Marketing Executive

September 2020 - January 2022

Abeer medical center

Al Asimah, Kuwait Hybrid

September 2020 - January 2022

• Responsible for (call center & marketing & sales)
• Recruitment, hiring the call center team, orientation and training and helping and assisting
the HR team, data management and reporting,
Benefit administration and employee compensation, Conflict resolution,
investigations and corrective action processes, Safety, workers
compensation, leave and unemployment processes
• Promoting and selling a variety of financial services for potential customers special offers,
coupons Handling queries and providing solutions.
• Developing business strategies.
• do all effort to attain customer satisfaction.
• Delivering a high level of service.
• Meeting with companies Top Management regarding group offers. - Outstanding Customer
Service and maintain good relationships with customers.
• Planning, directing, coordinating, and evaluating an organizations marketing strategies.
• Ensure advertising initiatives are meeting targeted goals.
• Plan promotional campaigns and negotiate advertising contracts with various media
Platforms & companies to build brand awareness.
• Identify appropriate consumer markets and devise effective plans to reach them.
• Foster relationships with physicians to improve their organizations referrals and contracts.
• Develop pricing tactics that maximize profitably while ensuring patients are still reimbursed
and satisfied.
• Market development.

Company industry:
Other Healthcare Services
Job role:
Sales

Officer direct sales (retail

October 2019 - September 2020

WARBA Bank of Kuwait

Al Asimah, Kuwait Hybrid

October 2019 - September 2020

• Determining customers financial needs
• Pre-assessment of customers financial status.
• Promoting and selling a variety of financial services for potential customers (Personal loans,
and Credit Cards).
• Handling queries and providing solutions.
• Developing business strategies.
• Do all effort to attain customer satisfaction.
• Delivering high level of service.
• Meeting with companies Top Management regarding group offers. - Outstanding Customer
Service and maintain good relationship with customers

Company industry:
Sales Outsourcing
Job role:
Other

Officer direct sales (retail banking group)

October 2019 - January 2020

WARBA Bank of Kuwait

Al Ahmadi, Kuwait

October 2019 - January 2020

• Determining customers financial needs
• Pre-assessment of customers financial status.
• Promoting and selling a variety of financial services for potential customers (Personal
loans, and Credit Cards).
• Handling queries and providing solutions.
• Developing business strategies.
• Do all effort to attain customer satisfaction.
• Delivering high level of service.
• Meeting with companies Top Management regarding group offers. - Outstanding
Customer Service and maintain good relationship with customers officer.

Company industry:
Islamic Banking

Direct Sales

October 2015 - October 2019

Ahli Bank Of Kuwait

Sharq, Kuwait

October 2015 - October 2019

• Determining customers financial needs
• Pre-assessment of customers financial status.
• Promoting and selling a variety of financial services for potential customers (Personal
loans, and Credit Cards).
• Handling queries and providing solutions.
• Developing business strategies.
• Do all effort to attain customer satisfaction.
• Delivering high level of service.
• Meeting with companies Top Management regarding group offers. - Outstanding
Customer Service and maintain good relationship with customers.

Company industry:
Banking

Direct Sales officer.

October 2015 - October 2019

Ahli Bank Of Kuwait

Al Asimah, Kuwait Hybrid

October 2015 - October 2019

• Determining customers financial needs
• Pre-assessment of customers financial status.
• Promoting and selling a variety of financial services for potential customers (Personal
loans, and Credit Cards).
• Handling queries and providing solutions.
• Developing business strategies.
• Do all effort to attain customer satisfaction.
• Delivering high level of service.
• Meeting with companies Top
Management regarding group offers. - Outstanding Customer Service and maintain good
relationship with customers.

Company industry:
Banking
Job role:
Sales

Direct Sales officer.

October 2015 - October 2019

Ahli Bank Of Kuwait

Al Asimah, Kuwait Hybrid

October 2015 - October 2019

• Determining customers financial needs
• Pre-assessment of customers financial status.
• Promoting and selling a variety of financial services for potential customers (Personal loans,
and Credit Cards).
• Handling queries and providing solutions.
• Developing business strategies.
• Do all effort to attain customer satisfaction.
• Delivering high level of service.
• Meeting with companies Top Management regarding group offers. - Outstanding Customer
Service and maintain good relationship with customers.

Company industry:
Banking
Job role:
Sales

Marketing Assistant.

January 2013 - August 2015

KFG (Kout Food Group) company

Al Asimah, Kuwait

January 2013 - August 2015

• Responsible for assist the restaurants in identifying
opportunities and potential Sales in local trade areas to execute plans
to target these opportunities as well as analyze sales trends, customer
base and flow in specific restaurants with direction from area coaches, and ensuring that all kids
activities are planned and executed
professionally.

Company industry:
Food & Beverage Production

Lawyer

September 2008 - December 2012

Fathy Abd El Shafi Law Office

Awsim, Egypt

September 2008 - December 2012

• Responsible for the preparation of legal briefs and the defense of individual clients. Lawyer

Company industry:
Law Firm

Lawyer

January 2006 - January 2008

Ahmed Salem Law Office

6th of October, Egypt

January 2006 - January 2008

• Responsible for the preparation of legal briefs and the defense of individual clients.

Company industry:
Law Firm

Education

Future Generation Foundation (FGF)

January 2012

January 2012

High school or equivalent, Basic Business Skills

Egypt

City University Of Cairo

August 2006

August 2006

Bachelor's degree, Civil Law

Egypt

Cairo University2006

January 2006

January 2006

Bachelor's degree, Canon Law

Egypt

Skills

ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
FINANCIAL SERVICES
Intermediate
FINANCIAL SERVICES
Intermediate
PRESENTATIONS
Intermediate
PRESENTATIONS
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
BANKING
Intermediate
BANKING
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
COMPLIANCE AUDITING
Intermediate
COMPLIANCE AUDITING
Intermediate
CONSULTING
Intermediate
CONSULTING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
MARKETING STRATEGIES
Intermediate
MARKETING STRATEGIES
Intermediate
RELATIONSHIP BUILDING
Intermediate
RELATIONSHIP BUILDING
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Memberships

Mohamed Elia

loan manger

January 2020

Training and Certifications

Certifications
Driving License
Customer Service Track
Arab And International Advisor
Diplomatic And Consular Relation Advisor
Achieving Goals Time Management
Regulatory Compliance and Corporate Governance& Disclosure
Customer Protection Guide
Product Knowledge Awareness
Information Security Awareness
Anti- Money Laundering
TOT Training of Trainer
Customer Service Track
Diplomatic And Consular Relation Advisor
Achieving Goals Time Management
Regulatory Compliance and Corporate Governance& Disclosure
Customer Protection Guide
Product Knowledge Awareness
Information Security Awareness
Anti- Money Laundering
driving

Hobbies and interests

Socializing
Travelling
Swimming
Football
Reading
Socializing
Travelling
Swimming
Football
Reading