ahmed shawki, وكيل خدمه عملاء بمطارات دبى

ahmed shawki

وكيل خدمه عملاء بمطارات دبى

مطارات دبى

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, عام
Experience
14 years, 10 Months

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Work Experience

Total years of experience :14 years, 10 Months

وكيل خدمه عملاء بمطارات دبى at مطارات دبى
  • United Arab Emirates - Dubai
  • My current job since August 2012

فحص بطاقه السفر و الجوازات للمسافرين الاهتمام بالمسافرين و مساعدتهم لحل اى مشكله تواجههم قبل دخولهم لقسم الجوازات
و الوصول بالمسافرين لاعلى مستوى من خدمه العملاء
_ الاهتمام بمشاكل المسافرين المتاخرين .
_ الاهتمام بالمسافرين المسنين .
_ الاهتمام برجال الاعمال و الدبلوماسيين و كبار الشخصيات بصفه خاصه .

customer service at Dubai Airports
  • United Arab Emirates
  • September 2012 to October 2013

- customer service in Dubai Airports (DXB) Documents Check From Sep- 2012 to oct- 2013
- My current job is a customer service in Al Maktoum International (DWC) Documents Check From oct- 2013 till now.

• My activities as a customer service represented in solving any problems with the passengers like language, weight, knowing the right way and I complete the job for the airline staff to make the passenger completely satisfied before immigration.
• My current activities are represented in scanning boarding pass then matching names controlling the movement in passport control section.

Faculty of law
Department: general

• International Computer
• Passing ICDL courses exams ( IT - excel - access - PowerPoint - word - windows - internet)
Known language: Full command of Arabic (mother tongue)
Professional in English language.

customer service section at Marketing Corporation
  • January 2009 to January 2012

customer service section for Marketing Corporation from 2009 to 2012.

Education

Bachelor's degree, عام
  • at كليه الحقوق جامعه المنصوره
  • February 2007

حصلت على سبعين بالمئه تقريبا بعد ان اتممت الدراسه بها .

Specialties & Skills

Customer Service
Computer Skills
Phone Skills
Client Service
PASSPORT
CUSTOMER SERVICE
POWERPOINT
SCANNING

Languages

Arabic
Expert
English
Expert