Head Of Sales
CHUBB
Total years of experience :23 years, 0 Months
Manage all Cairo Branches
Management
Motivation,
Training, Planning
Development
Drive all MetLife Alico agencies / DSCs in Bahrain
• Drive production, manpower, and quality budgeted objectives for Managers/Agents within the area of responsibility;
• Leads, motivates and develop the agency sales force to ensure professional & quality deliverables in line with budgeted objectives;
• Directs, develops and coaches Agency Managers and Unit Managers to recruit and build a professional agency sales force.
• Ensures appropriated class room and field training to the agency sales force;
• Establishes reliable connection between agents and the agency department to ensure that company policies and practices are respected;
• Defines challenging budget objectives for the Agents in line with overall company goals and implements the necessary strategies and action plans, which will ensure achievements;
• Implements and promotes synergies (agreed with the agency department) with other Profit Centres to maximize the utilization of Agents and have impact on overall company results;
• Applies the established management processes to ensure effective implementation and follow up of agency performance and identifies/implement new necessary initiatives/campaigns and corrective actions where needed. Regular contacts in the field with Agency/Unit Managers and the Agents is an essential part of this process;
• Ensures that Agents provide high quality, reliable service to our customers during the initial sales process and throughout the life of each policy;
• Applies the company standards and procedures, which facilitate the effective, disciplined and consistent functioning of the Agency structure. Ensures that Agents are in full compliance with company guidelines;
• Communicates to the Agents “Best Practices” and ensures their implementation.
• Managing a team of 14 sales manager / more than 65 agents,
• Responsible for achieving branch target,
• Responsible for overall branch handling
• Business development
• Recruiting, Screaning and selecting team of financial advisors, team leaders/supervisors managers .
• Train, motivate and drive business through all branch memebers.
• Branch image / Customer satisfaction focus.
• Bancassurance Training & Development cross the region i.e, Egypt & U.A.E- company sales force, and bank staff and RM's.
• Sales force training & development - fresh and grarduated agents, sales supervisors, unit managers, and sales managers.
• Direct marketing training & development - Tel-marketing agents.
• Customer support unit training and development - all after sales service units.
• Identify and specify training objectives (organizational strategy).
• Define needs and requirements (performance gap that can be improved by training).
• Training & Development Department budget, and achieve annual training plan.
• Prepare information bank for all department trainers and team.
• Weekly, monthly, quarterly meetings with all company levels to ensure full alignments and communication, hands-on current gaps if any, and plan ahead.
• Recruit, screen, select, hire, and provide the all training needs, starting induction sessions till development sessions for all direct sales force and staff (Technical & Non-Technical Training).
• Prepare training aids and handout documents to satisfy learning objectives.
• Design group works and learning approaches to ensure interaction and interest.
• Review to confirm that the designed training satisfies all learning styles and the learning cycle depending on the time schedule and the material to be covered, decide course pace and schedule.
• Mentor and monitor training outcome/compare to previously set objectives, with all concerned parties involved in the process i.e., training and development team, supervisors, managers in all company levels.
• Identify new needs and training objectives up on performance, site observation, appraisals and feedback.
• Training needs assessment - Technical & Non-Technical revision per employee / department.
• Review all performance appraisals - Semi annual & annual for all departme
Mass Recruitment, Selection and Interviewing For New Team Members.
Scanning candidates.
Implement the Company’s Vision, Mission and Values.
Designing Training materials and Tailoring Solutions.
Checking Database/Contacts for each new member.
In-Traning Joint Field Support.
Implement Agency Reporting System.
Role Plays & Exams.
Assesment and Graduation.
Implement Agent Career Path Programs for old team members.