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Ahmed Sheblak, MAINTENANCE ENGINEER & CUSTOMER RELATIONSHIP SUPERVISOR

Ahmed Sheblak

MAINTENANCE ENGINEER & CUSTOMER RELATIONSHIP SUPERVISOR·CARE and Planning for Hospitals

Saudi Arabia

Bachelor's degree, Electrical Engineering

Work experience

Total years of experience: 14 years, 5 months

MAINTENANCE ENGINEER & CUSTOMER RELATIONSHIP SUPERVISOR

January 2023 - Present

CARE and Planning for Hospitals

Riyadh, Saudi Arabia

January 2023 - Present

• Successfully directed service projects onAGFA Radiology Machines and Tecnove in KSA regions
• Efficiently prepare RFQ from clients across KSA region ensuring all inquiries are addressed accurately
• Developing and maintaining strong relationship with clients to ensure satisfaction and repeat business
• Monitoring and following up on submitted quotations to convert opportunities into sales
• Supervise a dedicated team forseamless daily corrective maintenance tasks
• Proactively identify and mitigate potential issues through a comprehensive risklog
• Ensure AGFA Radiology Machines comply with regulatory requirements and participate inaudits
Company industry:
Medical & Healthcare Equipment
Job role:
Maintenance, Repair, and Technician

MAINTENANCE ENGINEER LEADER

January 2021 - December 2022

CARE and Planning for Hospitals

Riyadh, Saudi Arabia

January 2021 - December 2022

• Lead projects forAGFA Radiology Machines in Central, Eastern, and Northern regions
• Manage Tecnove Mobile TruckClinics project forefficient mobile medicalservices
• Oversee equipment, including DX-D600, DX-D100, DR600, DR400, CR, and Printers
• Provide ongoing performance analysis and develop strategic action plans forteam efficiency
• Conduct targeted training programs forthe team, focusing onskill enhancement and sustainable growth.
• Develop and implement preventive maintenance schedules foroptimal equipment performance
• Assume responsibility forordering spare parts promptly, ensuring smooth maintenance and ongoing improvement.
Company industry:
Medical & Healthcare Equipment
Job role:
Maintenance, Repair, and Technician

SITE LEADER

January 2015 - December 2020

CARE and Planning for Hospitals

Riyadh, Saudi Arabia

January 2015 - December 2020

• Led the KSU-Dental University Hospital project, ensuring team compliance with project requirements
• Proactively managed risks through a comprehensive log, implementing mitigation plans
• Ensured efficient project execution as a site leader, prioritizing riskmanagement and cost optimization
• Achieved cost savings by researching alternative suppliers, reducing overall project expenses
• Conducted clinicaltraining onCompact-I and Lubricant machines forstaff proficiency
• Provided ongoing technicalsupport formedical equipment, adhering to specifications
• Prepared monthly requisition list fordefective parts, facilitating timely replacements
Company industry:
Medical & Healthcare Equipment
Job role:
Maintenance, Repair, and Technician

Biomedical Engineering

May 2013 - July 2015

CARE & Planning for Hospital

Riyadh, Saudi Arabia

May 2013 - July 2015

Working on installation and maintenance of PLANMECA’s products that includes dental and x-rays units.

Perform maintenance repair tasks including disassembly, reassembly, and testing operation.

Provides a technical support to the customers and a periodic maintenance of dental units.

Conducting daily/weekly/monthly reports of equipment statuses.
Company industry:
Other Healthcare Services
Job role:
Engineering

PROJECT COORDINATOR

January 2013 - January 2015

CARE and Planning for Hospitals

Riyadh, Saudi Arabia

January 2013 - January 2015

• Coordinated two projects, overseeing 1100 PLANMECA dental chairand x-ray unit installations
• Conducted feasibility assessments, provided quickresponse services to clients
• Executed maintenance service orders, including equipment repairand disassembly
• Managed spare parts procurement through requisition list preparation
• Engaged in continuous learning foradvancements in biomedical engineering and dentaltechnology
Company industry:
Medical & Healthcare Equipment
Job role:
Maintenance, Repair, and Technician

PROJECT SUPPORT ENGINEER

January 2012 - January 2013

AB HIGH CONTRACTS COMPANY

Riyadh, Saudi Arabia

January 2012 - January 2013

• Collaborated with project managers and engineers on project plans, schedules, and resource allocation
• Monitored on-site project actions and installations, ensuring adherence to timelines and specifications
• Reviewed and verified completion of documentation for accuracy and compliance
• Contributed to weekly progress reports summarizing key developments
• Participated in project post-mortem reviews for analyzing outcomes and continuous improvement
Company industry:
Construction & Building
Job role:
Construction and Building

Education

Prince Mohammad Bin Fahd University

August 2011

August 2011

Bachelor's degree, Electrical Engineering

Saudi Arabia

GPA (point): 2.96 out of 4

GPA (point): 2.96 out of 4

- Vice president of Energy & Environment Student Club - Tutor and an Assistant to Dean of Math and Science Department - Data Entry Assistant to Manager of Safety and Security Department

Skills

Client Consultation
Expert
Client Consultation
Expert
Team Supervision
Expert
Team Supervision
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Spare parts management
Expert
Spare parts management
Expert
Project Management
Expert
Project Management
Expert
PROJECT MANAGEMENT INSTITUTE PMI METHODOLOGY
Intermediate
PROJECT MANAGEMENT INSTITUTE PMI METHODOLOGY
Intermediate
PROACTIVITY
Intermediate
PROACTIVITY
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
PROJECT MANAGEMENT PROFESSIONAL CERTIFICATION
Intermediate
PROJECT MANAGEMENT PROFESSIONAL CERTIFICATION
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
CONSULTING
Intermediate
CONSULTING
Intermediate
TECHNICAL CONSULTING
Intermediate
TECHNICAL CONSULTING
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
MOBILE APPS
Intermediate
MOBILE APPS
Intermediate
MS PowerPoint
Expert
MS PowerPoint
Expert
Visual C++
Beginner
Visual C++
Beginner
MS Excell
Intermediate
MS Excell
Intermediate
MATLAB
Beginner
MATLAB
Beginner
MS Word
Expert
MS Word
Expert
AutoCAD
Intermediate
AutoCAD
Intermediate
Client Consultation
Expert
Client Consultation
Expert
Team Supervision
Expert
Team Supervision
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Spare parts management
Expert
Spare parts management
Expert
Project Management
Expert
Project Management
Expert

Languages

Arabic
Expert
English
Expert

Memberships

IEEE

Student

May 2011

Training and Certifications

Certifications
Six Sigma Green Belt Professional (SSGB)
Nov 2012
Training
Trustwater Technical Certificate of Completion
Trustwater
Jun 2013
PLANMECA Technical Certificate of Completion
PLANMECA
Jun 2013
Allentown Inc Technical Certificate of Completion
Allentown
Nov 2014
DURR DENTAL Technical Certificate of Completion
DURR
Dec 2013