Application Manager
RAYA Contact Center
Total years of experience :18 years, 2 Months
• Manages a team of analysts, developers & testers responsible for the organization's applications development and analysis function.
• Evaluates existing applications to determine technical changes, schedules projects, resources, and monitors project timelines. Oversees feasibility researches
• Estimates project timeline and cost.
• Typically reports to a director or head of a unit or department.
• Manages subordinate staff in the day-to-day performance of their jobs.
• Ensures that project/department milestones/goals are met and adhering to approved budgets.
• Extensive knowledge of department processes.
1-Handling customers' communications on site
2-Handling on-site technical issues related to Projects Delivery 3-Handling Technical Pre-Sales activities whenever required 4-Technical Team Leading and support.
Project:
Firm: General Pension & Social Security Authority Portal
Location:Dubai, Ministry of Finance
Role:
- Architecting the integration layer used to view and persist data from and to the internal Oracle Siebel, HRMS & UCM system. the integration layer used by the SharePoint Portal & Cross Platform Mobile Application
- Provide the technical support for both Mobile & Sharepoint teams
- Handling Onsite communications withe the customer
Projects:
- GPSSA eServices Portal https://eservices.gpssa.gov.ae
- GPSSA Staff Portal
- GPSSA Mobile Smart App
https://itunes.apple.com/us/app/gpssa-smart-app/id962418757?mt=8
Firm: Dubai Airport
Location:Dubai
Role: Provide the technical support for the Sharepoint teams
Working as a technical lead for RAYA Contact Center development team, Acting as a focal point between nBusiness Development team & RAYA Contact Center Team.
nBusiness is responsible for RAYA Contact Center process automation (Work Force System), I'm hired in nBusiness but dedicated as a full time employee for RAYA Contact Center
Senior .NET Developer / Technical Team Lead
Working as a Project Lead for qatarmore web portal
http://www.developerbook.com/qatarmore
Working as Senior Developer, Client Interface
- Working as Senior Solution Developer
- Perform analysis for new system and manage existing system maintenance
- Provide technical support for team members
eBusiness Solution Developer
BSs of computer science Ain Shams University