Ahmed Shuaib

• Manage key B2B accounts across the Western and Southern regions.
• Drive client retention, satisfaction, and long-term value.
• Coordinate between Customer Success and Operations to deliver tailored solutions.
• Identify and resolve client challenges to strengthen partnerships

• Overseeing customer requests and coordinating with multiple departments to ensure seamless travel
experiences.
• Developing and organizing customized travel packages, including accommodations, transportation, and guided
tours.
• Enhancing customer satisfaction by delivering personalized solutions and addressing client-specific needs.
• Maintaining records of client interactions and travel details for operational accuracy.

• Coordinated travel bookings, ensuring customer satisfaction at every stage.
• Built and maintained a database of hotels, guides, and rental services for operational use.
• Managed documentation of travel transactions and service details.

• Booked and managed flight reservations using the Amadeus System.
• Booked and managed hotels booking using TBO

• Managed and created reservations, coordinated guest bookings, and ensured all guest requirements
were met.