PERFORMANCE IMPROVEMENT & DEVELOPMENT MANAGER
MOBILY
Total years of experience :24 years, 5 Months
• Implement activity based cost analysis for core and non-core functionalities across the operating models of revenue generating units (Business, Consumer, Whole sales & FTTH) by Identify and capture all of the resources and their associated costs, Identify and describe the various activities performed by the resources and allocate resource pool costs to activities.
• Handel the Integration of Business Intelligence & Performance Management with all systems and data sources required for Monetization analytical scenario from the following perspectives (Service Management, Project Management, Enterprise resource planning , Engagement surveys, Customer Relationship Management, Sales force, etc..)
• Implement Workforce optimization analytical and performance framework from Size perspective - to assure the right number of people in the right roles, Skills perspective - to assess what competencies and skills will be needed to meet future goals and shape perspective - to assure right level of resources efficiently.
• Identify Enterprise Architecture Roadmap components based upon gaps between the Baseline and Target Business architectures, Ensure that the Implementation and Migration Plan is coordinated with the enterprise’s approach to managing and implementing change in the enterprise’s overall change portfolio.
• Determine & Establish the Organizational Architecture Capability, Develop a high-level vision of the capabilities and business value to be delivered as a result of the proposed enterprise architecture based on ADM approach.
• Assess the existing Performance Management framework to ensure that selected KPIs give us more value than it costs, the corporate KPIs have clear link to strategy and KPI definitions (and goals) still apply when the business or volume grows.
• Arrange with Big data team and product house for gathering BI & Performance Management requirements across the organization; assure the data availability and accuracy. Upload the required un-structured and semi structured data in a multidimensional structure.
• Implement industry based Balanced Scorecard programs of Industrial Modernization Center (IMC - Egypt), strategy maps, initiative matrix and linkage models covering all organizational key performance indicators, planning and developing the organizational budgeting, staffing, spending ratios, policies, procedures and controls.
• Develop and architect the Business Intelligence Competency Centre for CITPOINT customers, BI implementation roadmap, Enterprise data warehouse design, data marts, OLAP cubes, data mining models, failover and load balancing architecture, administration, configuration, integration, SSO, AD authentication, security matrix, etc.
• Select and define a set of key performance indicators to monitor the staff efficiency and productivity by interactive dashboards and online notification & alert system .
• Implement IT Balanced Scorecard cascade program (perspectives, measures, targets and initiatives) across ICT sections (Operations, Networking, Application Development, Information Center, PMO and Technical Support ).
• Establish PMO and conduct projects health checks and audits of all project documents including the business requirements, scope statement, project plan, project risk assessment, change requests, communication, stakeholder analysis, etc.
• Implement BI Self service environment allows users to create their own Scorecards, Dashboards, Analytics and Reports for pharmacy, outpatient, inpatient, medical records, etc. Creating Healthcare OLAP cubes and data mining models.
• Building a clinical KPIs library based on JCI Accreditation standards for hospitals and deliver decision making knowledgeable objects, statistical and predictive analytics.
• Establish and create a sustainable IT service management platform according to ITIL framework. Define and develop The IT Service Catalogue, producing the service design packages (SDP) for each new IT service, major change, or IT service retirement .
• Improve the performance of IT service life cycle by following Continual Service Improvement (CSI) model, measuring and monitoring services through interactive dashboards and scorecards, developing key performance indicators (KPIs).
• Migrate the ERP & Clinical Universes from Business Objects Universe Version BO 5.1.3 to version BO XI R2, publish patient activities operational dashboards and develop hospital wide Enterprise reporting Platform.
• Lead the project of defining and modeling the data dictionary and business glossary for clinical and administrative data marts . Integrate the Hospital data sources of HIS, RIS, LIS, ERP, etc… and Build MDM repository for master Patient Indexing.
• Building the ODS (Operational Data Store) as a Repository built to hold data extracted from the HIS as well as ERP to serve as a semi-synchronized Data Store. Develop and architect the Enterprise data warehouse, ETL processes, CDC (Change data capture) and data quality techniques .
• Analyze, Benchmark, re-engineer and automate the current business process of administrative and clinical (Operating Theatre Management System, EMR, ICU, MMS, surgical Instrument Management, etc.).Develop robust document management capabilities.
• Implement Enterprise and data governance, risk and compliance effectiveness. Determine the leading common causes of performance variance using different analytical tools and techniques of Trend analysis, Cause-Effect analysis, root cause analysis, Impact analysis and Risk analysis, etc.
• Implement OLAP analytics and Data Mining models for Insurance Marketing & Sales, planning and budgeting using Microsoft Analysis Services (SSAS) tools.
• Build centralized Management information Reporting, subscriptions and Notifications platforms for Claims, Re-Insurance and Renewal processing using MS Reporting and Notification services SSRS & SSNS.
• Architect and implement Insurance SBUs (Motor, Medical, P&C) Data marts using MS Integration Services (SSIS) packages, develop organizational Business Intelligence and Performance Management portal using integrated SharePoint Server 2007 with QPR collaboration portal.
• Conduct Strategic analysis and planning workshops and implement Corporate Balanced Scorecard and cascaded departmental BSC for Finance, IT, SBU’s, HR, Marketing and Sales using QPR BSC Builder tools.
• Implement System Development Life Cycle and Version Control for Electronic Bill Payment Integration of SADAD national project using CA All fusion Harvest tools.
• Establish Enterprise Project Management Office, align all Motor SBU project phases with corporate strategy and integrate it with performance Management platform using MS Project Server 2007 and QPR tools.
• Analyze, Model the business process, Build the functional hierarchy diagram and control quality of the Institute Recording Management Systems for Saudi British Center using Oracle designer 6i.
• Customize statistical reporting modules for Saudi Standards, Metrology and Quality Organization to support The inspection of factories to get the mark of quality, export certificates and Accreditation using Oracle report builder 6i.
• Develop the report modules of Oracle Forms based ERP packaged application for financial, Logistics, Purchasing and Human Resources using Oracle Reports builder 6i.
B.Sc in Computer Science Faculty of Science - Ain Shams University 1999 Cairo -Egypt.