CSCC Responsable (Customer service & call center)
lavajet company
Total years of experience :5 years, 9 Months
I’m working as Customer service and call center responsible in an Italian company called lavajet, this company responsible for cleaning of al ain, so we have pressure in our department because we received about 150 calls per day, and I’m responsible for the report and computer work plus solving problems and supervise on the operators of the department plus I’m responsible for the dealings of the line of phones and the call center future plane.
I worked as customer service, deal directly with the customer and explain what profit he can get from our competition (Bravo Card) plus I was responsible for the calls and do the same duty of customer satisfaction
Coaching and training staff, sales for casting, stock level system, inventory, customer 100% satisfaction, handle problems, increase sales decrease coast
Bachelor of Commerce to allocate Computer