Software Solutions Manager
DiverseLTD
Total years of experience :15 years, 6 Months
Set go-to-market strategy to grow the Software Defined Infrastructure & Cloud businesses.
- Build and maintain collateral for our field to help them position and sell Software Defined Infrastructure & Cloud solutions. These could be things like Brochures, Briefings, Workshops, Reference Architectures, Advisory Services, Sandboxes, POCs, and demos.
- Train customers through roadshows and briefings on our unique ability to market, sell and deliver Software Defined Infrastructure & Cloud solutions.
- Collaborate with our professional services organization to set the strategy for growing our Software Defined Infrastructure & Cloud solutions business.
- Conduct regular team meetings and training on related to Software Defined Infrastructure & Cloud products and solutions.
- Develop customer's ecosystems and relationships that are complementary to go-to-market strategy around Software Defined Infrastructure & Cloud solutions.
- Support business development and marketing initiatives as needed.
- Achieve converged certification requirements to maintain partner status.
- End-to-End responsible for the Service Delivery to the customers (TE Data Employees, Externals, Enterprise Customer).
- Life-cycle management and ownership of the Cloud Infrastructure solutions: Ensures technological upgrades as well as delivers new business and security requirements.
- Responsible of the Capacity Management and Technical Performance and Optimization for the Cloud Infrastructure platforms.
- Service Ownership: Ensures E2E operational performance, Incident & Problem Management, change management, E2E monitoring, service reporting
- Deal with escalations and high business impact cases
- monitoring and recording SLA's and objectives requirements
- Creation and maintenance of the Team Rota, ensuring that the correct amount of resource is scheduled to meet the demands of the business at all times of the day.
- Overcome technical and business obstacles of Infrastructure service desk.
- Reduction in escalation of IT issues by customers
- Build and maintain excellent customer's (Service Desks and SLS teams)
- Conducting team management activities such as one to one's, team meetings, performance management and coaching.
- Assessment of training needs for individuals on team.
- Delivery of a high level of Customer Service through a positive customer focused attitude.
- Consults with next line of support teams as appropriate
- Develop new processes to enhance the operation
- Enable and implement new function and new assigned service
- Training of the new staff in the area and introducing them to operation
- Provide corrective feedback to staff who need improvement to ensure ongoing documentation for poor performance & feedback to the employee in a timely manner & entries made to file
- Responsible for delivering weekly/monthly/yearly reports for the management.
- Build, upgrade, and configure custom ordered servers from scratch spanning several different platforms and configurations
- Advanced troubleshooting of all aspects of operating systems and hardware
- Monitor, repair upgrade and downgrade servers
- Monitor all systems and report as appropriate
- Routine up keeping and cleaning
- Works with other departments in the DC and outside the DC in order to lead medium to large projects from beginning to end
- Works with DC Management to help standardize the procedures in the Data Center
- Maintain and promote a positive attitude and work environment by leading by example
- Prepares and delivers performance reviews with DC Team.
provides technical support for hardware, software, and systems. In addition, analyze problems by using automated diagnostic programs, and resolve recurring difficulties.
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