IT Director
Al Sayed Sons
Total years of experience :21 years, 1 Months
Accomplishments:
• Instrumental in establishing the IT department for more than 6 sub-companies with diverse business lines including real estate, retail, wholesale and others across the Kingdom.
• Provided dynamic leadership for IT Department; monitored development of team, infrastructure, hardware, software, networking and communication.
• Articulated organizational knowledge management, considering it as a resource and embodying it in other initiatives and programs, thus generating sustainable competitive advantage for the organization.
• Instrumental in developing project road-map for each functional area of support, and subsequently business growth.
• Dexterously managed program of projects; achieved business goals by fostering innovation, prioritizing IT initiatives and managing mission-critical projects within targeted timelines and budgets.
Key Responsibilities:
• Fortifying the relationship between technology and business; demonstrating ability to navigate the IT and business team through a level of ambiguity including business process change.
• Establishing IT goals and strategy as well as charting the future course by exploring technology solutions, developing and implementing technological solutions.
• Initiating continuous organizational improvements; adopting a structured approach to facilitate problem solving, decision-making and process optimization. Cultivating internal awareness about IT as a strategic tool.
• Establishing IT department strategy and policies; providing technical vision to complement the business vision, implemented best technology strategies fully integrated with the organization strategy.
• Streamlined help desk ticket resolutions; improving IT infrastructure through root-cause analysis and precise change management to create customized process models based on ITIL and the Microsoft Operations Framework.
• Developing, implementing and maintaining financial, billing and customer support systems, etc.
• Creating highly successful Ops & Dev environment; directing the integration of IT operations, computer hardware, operating systems, communications, software applications and data processing.
• Defining and delivering the IT security architecture; ensuring all IT solutions are built and implemented to the agreed security architecture as well as managing security aspects of IT systems, servers and PCs in multiple locations.
• Exhibiting excellence in negotiating hardware and system software agreements/contracts.
• Staying abreast of the latest technology trends, innovative solutions, and best industry practices.
• Building, managing and mentoring a high-energy, high-impact IT team reporting directly to me to deliver transformational results.
Key Projects to Credit:
• Infrastructure Projects:
- Data Center preparation,
- Networking (Active & Passive),
- Remote location connections,
- Servers management,
- Software agreements,
- Security systems,
- Backup & recovery solutions,
- DR (Disaster Recovery) project,
- Basic IT services (Email, Internet, End Point Protection, etc.).
• Business Solutions:
- ERP (Microsoft Dynamics GP) implementation for 6+ sub-companies into multiple modules from multiple sites,
- RMS (Microsoft Dynamics RMS) implementation in 5+ showrooms,
- ERP & RMS integration project,
- HRMS implementation.
• Knowledge Management Solutions:
- Microsoft Office SharePoint (MOSS),
- Archiving solution.
• IT Development Implementation:
- Process manuals and templates (ITIL based),
- Risk management.
Accomplishments:
• Entrusted with project management for setting up IT department including team, infrastructure, hardware, software, networking and communication across the Kingdom.
• Established IT department strategy and policies; focused on continuous improvement of the IT organizational performance and process improvements.
• Developed IT department training plan to transform information technology into business applications that deliver sustainable value across the organization.
Key Responsibilities:
• Spearheaded day-to-day operations of the IT department; directed staff supporting administrative computing, networking, user services, information security, telecommunications and other IT functions.
• Proffered infrastructure strategy, architecture, and delivery processes designed for optimizing IT infrastructure, agility and cost effectiveness to accelerate business value.
• Initiated organizational improvements, evaluated and planned for continuous improvement.
• Designed, monitored and maintained secure and stable technology environment.
• Administered Network and Communication Analysis; accomplishing restructuring through pro-active monitoring and continual improvements.
• Implemented database backup and maintenance strategy. Defined user's requirements and recommended IT infrastructure up-gradations to ensure acceptable levels of security, disaster management and data recovery plans.
• Designed training plans, materials, and documentation for database users; ensured material is up-to-date. Organized and coordinated users/ clients ongoing training sessions.
Key Projects to Credit:
• Business Solutions:
- ERP (Microsoft Dynamics GP) Implementation for several users into multiple modules from multiple sites,
- Hand held implementation for 500+ salesmen across 30+ locations),
- CRM (Microsoft Dynamics CRM) Implementation in 5+ departments,
- ERP & hand held integration project,
- Retail Management System implementation.
• Infrastructure Projects:
- Security (Disaster Recovery Plan).
• IT Development Implementation:
- Process manuals and templates (ITIL based).
Dissertation Focus: Knowledge Management Field Topic: "Barriers for Knowledge Management Implementation within Saudi Organizations"
Bachelor's degree in Information Technology Management
