Systems Engineer
TEData
Total years of experience :14 years, 0 Months
o Planning and Implementation for operation’s core infrastructure, by utilizing various open-source and proprietary technologies from (Redhat-Microsoft-VMware-Others) Including:
(Cloud, Virtualization, Authoritative DNS, Caching DNS)
o Tuning the performance.
o Automate the repetitive tasks.
o Provide training and documentation for support teams.
o Performing POC evaluation for new technologies and products.
o 3d level support 24/h.
To support, monitor and maintain TE Data’s solution and scheduled jobs.
To recommend continuous improvements of TE Data solutions.
To provide second-line support for issues raised by other TE Data teams (Call Center, Enterprise, and NOC).
To respond quickly and effectively to meet customers’ needs.
To treat customers with courtesy, respect, and concern.
To provide notifications, escalations, status updates, and problem reporting as required.
To provide customer support via telephone and e-mail.
To monitor and ensure optimal performance of data center facility.
To install, configure, and administer various systems.
To use strong troubleshooting skills in isolating and solving problems.
To perform any other duties requested by the Direct Manager.
Handling all calls related to Te-data services ADSL, Hosting, Email
Provide help-desk support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT help-desk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Utilize and maintain the help-desk tracking software
• Document internal procedures
• Assist with onboarding of new users
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Report issues to the Service Desk for escalation
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as required.