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Ahmed Ibrahim Saleem Telfah, Content Moderator Advisor

Ahmed Ibrahim Saleem Telfah

Content Moderator Advisor ·Concentrix

Jordan

Bachelor's degree, English Language and its Literature

Work experience

Total years of experience: 14 years, 1 months

Content Moderator Advisor

November 2022 - Present

Concentrix

Irbid, Jordan

November 2022 - Present

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Freelance English Teacher

September 2016 - Present

Self Employed

Jordan

September 2016 - Present

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Human Resources Officer

August 2021 - June 2022

Dar Al-Handasah

Amman, Jordan

August 2021 - June 2022

Company industry:
General Engineering Consultancy
Job role:
Human Resources and Recruitment

Enumerator

December 2018 - December 2018

Forcier Consulting

Amman, Jordan

December 2018 - December 2018

2 weeks project from Dec 1 till Dec 14 / 2018.
Responsibilities:
- Calling beneficiaries in order to arrange for an appointment to do the survey in an exact time and place
- Introducing myself to the beneficiary telling him that I am doing this survey on behalf of the client.
- If the beneficiary couldn't come in person because of his/her circumstances I'll conduct it via phone.
- Keep extensive records relating to sampling, respondents response rates and incident reports
Company industry:
Business Consultancy Services
Job role:
Community Services

Social Worker

June 2016 - August 2016

June 2016 - August 2016

at Handicap International
Location: Amman, Jordan
Company Industry: Other
Job Role: Medical, Healthcare, and Nursing
Job role:
Teaching and Academics

English Teacher

June 2015 - May 2016

June 2015 - May 2016

for school students
at Freelance
Location: Amman, Jordan
Company Industry: Education, Training, and Library
Job Role: Teaching and Academics
Job role:
Teaching and Academics

Social Worker

March 2014 - May 2015

Handicap International

Jordan

March 2014 - May 2015

I work now at Azraq refugees camp at the reception area. My main role is to screen refugees once they arrive the reception area to
see how we as an NGO can help them. After that I go and ask the refugees if they are having any problems related to our
organization specialties. When I find a beneficiary I open a file for him/her taking all the necessary information and then I forward it
to our teams working inside the camp. We work as a teams, every team consist of one Physiotherapist and one Social worker.
Company industry:
Non-profit Organization
Job role:
Community Services

Call Center Agent

March 2013 - June 2013

Yarmouk Water Company

Jordan

March 2013 - June 2013

Customer Service and Call Center
My main role was receiving customers complaints regarding water shortages and waste water floods, recording it in the system
designed for that purpose with the exact address of the problem, after that I inform the person in charge for it and after that
following up with the field along with the customer to be sure that the problem have been solved.
Company industry:
Public Administration
Job role:
Customer Service and Call Center

Educational Counselor & Admission Officer

February 2011 - July 2012

International Group for Educational Consultancy (IGEC)

February 2011 - July 2012

Company industry:
Primary, Prep, & Secondary School
Job role:
Consulting

Education

Yarmouk University

June 2010

June 2010

Bachelor's degree, English Language and its Literature

Jordan

GPA (percentage): 71.6%

GPA (percentage): 71.6%

71.6 out of 100 71.6 out of 100

Skills

Customer Service
Expert
Customer Service
Expert
Administration
Expert
Administration
Expert
English
Expert
English
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
Customer Service
Expert
Customer Service
Expert
Administration
Expert
Administration
Expert
English
Expert
English
Expert

Languages

Arabic
Expert
English
Expert