Digital Customer service
Anasia Egypt For Trading
Total years of experience :8 years, 5 Months
• Handle digital customers inquiries and complaints by different channels (EMails - Whatsapp - Facebook official page)
• Handle customers inquiries face to face (Reception area)
• Handle employees requests as Receptionist
• Make different reports from CRM system about customers and count of devices …etc to head of customer service
• Make reports to manufacture devices with exchanged spare parts on manufacturing official website
• Sales online specialist
• Handle customers inquiries and complaints by phone
• Handle customers inquiries and complaints by phone & whatsapp
• Support all company branches with policies for Exchange - Refund - Reject cases
• Make reports about difficted pices from all branches to vice president
• Act as customer service manager.
• Handle doctors inquiries and complaints by phone
• Handle company drivers complaints
• Complete orders with doctors not covered from telemarketing agent
Selling and offering all company’s items with doctors.