Ahmed El Tigani Ahmed Taha

Developing core cyber security strategies, policies, procedures and controls in line with
business objectives and industry trends and best practices.
• Leading operations of Cyber Defense Centre which consist of a. Agile group of 12
analyst who are solely responsible for day-to-day operation which includes ad-hoc IT
risks assessments, Threat Hunting (Aka Threat Defense Operation), Threat
Intelligence, VA/PT (Aka ASR), DLP and Fraud monitoring and investigations.
• Developing, maintain, and enforcing the vision of business within Cyber defense
security function.
• Responsible for all related malware, forensics investigation and analysis of several
artifacts not limited to RAM, packet captures, logs and disk images as well as acting as
Reverse engineer of malicious software and developing signatures and indicators of
compromise. Performing hunting for malicious activity across the network and digital
assets as required.
• Acting as Cyber Security Subject Matter Expert (SME) in periodic security and BCM
committees to prioritize security requirements of various engineering and
developments projects initiated by business and infra departments.
• Reporting to senior management team on status and key metrics (KPI && KRI) of
security objectives, projects, and incidents.
• Conducting Security awareness trainings and sessions with all staff, including business
management and infra leaders
• Participating in bringing the organization’s information security risks under explicit
management control through the Information Security Management System.

• Monitoring multiple security technologies, such as IDS/IPS, Firewalls, Switches, VPNs and other security threat data sources;
• Managing and support Endpoint security solutions such as Mcafee, Kaspersky, Trendmicro, along with ensuring its up-to-date patches, and monitoring the same for any malware breaches.
• Correlating and analysing events using the ArcSight / Splunk SIEM tool to detect IT security incidents;
• Following detailed operational process and procedures to appropriately analyse, escalate, and assist in remediation of critical information security incidents;
• Responding to inbound requests via phone and other electronic means for technical assistance with Managed Services;
• Responding in a timely manner (within documented SLA) to support, threat and other cases;
• Perform post incident reviews, and tracking the implementation of the preventive measures configured via specified problem management.
• Documenting actions in cases to effectively communicate information internally and to customers;
• Resolving problems independently and understand escalation procedure;
• Maintaining a high degree of awareness of current threat landscape;
• Participating in knowledge sharing with other Analysts and writing technical articles for Internal Knowledge Bases;
• Performing other essential duties as assigned;
• Analysis of log files including forensic analysis of system resource access;
• Producing and reviewing customer reports (Weekly/Monthly) to ensure its comprehensive view of the service, its quality, and its accuracy.

• Monitor applicable Network Operations Center (NOC) using various network management tools and respond to system alerts as necessary.
• Monitor all network related events, performance of the network across a variety of performance metrics
• Troubleshoot Tier 1-2 issues, including Active Directory, Exchange & BES Server and DNS related issues.
• Troubleshoot Patch and Backup issues, analyzing and isolating network events, and escalating when necessary.
• Assist with asset management and patch management reporting.
• Track and support Network Change Control schedules and activities.
• Resolve Client issues including referring major hardware and/or software issues or defective products to technicians for service.
• Adhere to departmental procedures to ensure clients are kept well informed of ticket status and product availability in order to manage client expectation and ensure overall client satisfaction
• Analyse the performance of the network service provider in the way in which network connectivity services are delivered and managed.
• Assist in maintaining the quality of data held on the configuration management database.

• Handling complaints in accordance with the company’s guidelines and policies.
• Assisting customers deliver information via phone related to company products.
• Perform Transaction for SDDI (Service Delivery Design & Implementation) System such as renewing Vehicle Registration & Driver’s License Renewal through online & other RTA services that possible to do it through SDDI System
• Responsible for customer service in all contact center duties included answering customer queries Inbound/ Outbound, Internal calls for agent providing detailed information most especially licensing query from the customers.
• Worked with new agents hired in the call center providing all the information needed trained them how to use and worked with system
• Gathering Information from customer details for some cases like lost & found Issues, Suggestion & complaint Issues
• Responsible of contacting the relevant department if there is any delayed in the terms of public transport such as Public bus delayed not on time, Dubai Metro not working, Waterbus, water Taxi and Dubai Ferry enquiries

1. Consulting with clients to specify system requirements and design solutions
2. Budgeting for equipment and assembly costs
3. Maintaining existing software and hardware and upgrading any which has become obsolete
4. Providing network administration and support.
5. IP Core optimization like new product deployment and configuration changes in MPLS L2/L3 VPN, OSPF, 
BGP, ISIS, IPv6, BFD etc. as per customer requirement.
6. IPv4 Address planning and management.
7. Work on WAN Technologies: ATM, Frame Relay, Ethernet, DSL, T1/E1.
8. Involved in compliance & controls, self-assessment processes and documentation related tasks.
9. Responsibility for security of the computers and the company IT assets.

1.Instaling and configuring routers and switches
2.Troubleshooting and maintenance of current installed network
3.Responsible for the design of a project to develop a rapid software prototyping system using Case tools and Object Orientated Design methods.
4.Troubleshooting and root-cause analysis to resolve complex and advanced level problems

1. Support the implementation/deployment of new server hardware and systems.
2. Troubleshooting and matintenance hardware /software of their systems.
3. Data entry operator indexing / scan backlog documents and arrange documents .