IT Manager
Egyptian Airports Co. - Sharm El Sheikh International Airport
Total years of experience :17 years, 5 Months
Oversaw IT infrastructure including servers, security, networking systems and desktops. Established requirements and designs for new systems and modifications. Managed projects budgets and schedules. Handled tasks assignments, SLAs, employees’ evaluations, training plans, maintenance schedules and contracts. Responsible for technical reports and documentation.
as the technical lead for Microsoft/Kaspersky/Smoothwall servers infrastructure including development, QA, staging, support and production systems. Worked as the team leader for Cisco network routers, switches, IP Phones and APs diagnostics to investigate and resolve problems and provide technical assistance and support. Automated repeatable tasks for replication, updates and backups where possible.
Troubleshot & maintained Airport Check-in Systems (SITA). Maintained & Administered CCTV & Access Control (Honeywell). Performed first & second-level support for all workstations. Installed and performed repairs to hardware, software and peripheral equipment. Set up equipment for employee use.
