Customer Relations Manager
Al Ghandi Auto
مجموع سنوات الخبرة :24 years, 6 أشهر
In addition to the previous role:
- assign tasks
- evaluate process and provide recommendation for improvement
-Provide ideas and suggestions for improvement
-Assess and evaluate department process on regular bases
-Distribute tasks among the team
-Work with government authorities (ministry of economy, Dubai economy development) to solve complaints logged with them.
-Documents translation (Arabic to English and vice versa).
-Regular meetings with General Motors representatives regarding CRM process and implementation which include analyzing, evaluating, and improving.
-Reports analyses
-Work with CRM team to ensure company’s objectives are communicated accurately when prospects first call in
-Coordinate with marketing department to set and conduct campaigns
-Liaise with marketing team in order to ensure marketing strategies are followed properly by CRM team
-Conduct marketing campaign, and provide ideas to develop them
- Create and maintain up-to-date script to be used by CRM’s team when answering phones
- Direct dealing with customers through calls or e-mails and answering their queries
- Weekly report the to the top management
- Data entry on GM website, and the company system
-Make sure CRM team is implementing and following the department objectives and standards
-Handle customer complaints and resolve them in coordination with General Motors delegate.
-Regular meetings with General Motors representatives regarding CRM process and implementation which include analyzing, evaluating, and improving.
-Reports analyses
-Work with CRM team to ensure company’s objectives are communicated accurately when prospects first call in
-Coordinate with marketing department to set and conduct campaigns
-Liaise with marketing team in order to ensure marketing strategies are followed properly by CRM team
-Conduct marketing campaign, and provide ideas to develop them
- Create and maintain up-to-date script to be used by CRM’s team when answering phones
- Direct dealing with customers through calls or e-mails and answering their queries
- Weekly report the to the top management
- Data entry on GM website, and the company system
-Make sure CRM team is implementing and following the department objectives and standards
-Handle customer complaints and resolve them in coordination with General Motors delegate.
- Setting surveys in which we determine the questions
- Handling customers’ complaints through phone, e-mails or in-office and follow it up until solve the issue.
- Direct dealing with customers through calls or e-mails and answering their queries
- Weekly report the to the top management
- Data entry on GM website, and the company system
- Leads managing with sales department
- Market research
- Execute marketing strategies and provide new ideas
- Deal with marketing staff suppliers
- Monthly marketing report to manager
- Media follow-ups
full control of the project, supplies and employees supervising, segmenting the task for the team, and weekly report to the management.
controlling sales process, dealing with suppliers, and direct dealing with customers.
Scholarships: I have had scholarship every semester due to the high GPA.