أحمد يتيم

1-Collaborate with purchasing teams to select products aligned with customer demand, sales history, and market trends for optimal inventory management.
2-Partner with marketing to plan seasonal campaigns and drive sales in line with annual targets.
3-Work with finance and the CEO to set annual store targets, manage P&L, and ensure overall profitability.
4-Coordinate with HR to manage headcount budgets, staff training, and team development initiatives.
5-Oversee logistics and shipping to ensure timely deliveries, efficient scheduling, and cost optimization.
6-Provide retail sales and product performance reports to guide store teams in maximizing sales per square meter.
7-Design incentive schemes to boost slow-moving stock turnover and collaborate with finance to improve sell-through rates.
8-Establish policies and procedures to address retail needs and ensure operational efficiency.

I am accountable for growing sales and profitability of 7 stores and responsible for 35 employees. Leading the team to deliver outstanding customer service in a fast-paced and constantly changing electronics retail environment, Ensuring the stores are operational, communicating with Samsung and buying team to have an entire category line available and displayed to meet Samsung standards.

Duties :
A. Sales

1-Drive and maximize sales profitability to achieve sales growth
2-Set yearly plans with brand managers to develop buying plans for future sales volume.
3-Analyze sales figures, stock control, and stock availability in stores and warehouses.
4-Maintain awareness of market trends in the retail industry and monitor local competitors.

B. People Management

1-Coach and support colleagues daily by visiting shop floors to assess the current situation
2-Manage staff leave, duties, shifts, and responsibilities
3-Recruit, supervise, and appraise staff
4-Coordinate with the shipping team
5-Guarantee the highest customer service & satisfaction of our clients by keeping in mind the "voice of the customer."

C. Marketing

1-Work with the marketing team and Brand management on "Sales" and "Promotion" timings.
2-Support in arranging promotional material and displays
3-Maximize sales with effective visual merchandising
4-Ensure new fixtures from Samsung are delivered and appropriately displayed in the new stores

A leading organization in elevators and escalators, for private houses, commercial and public buildings, existing in the Middle east since 1967. Working with multinational European agencies, providing us with different elevators parts, motors and safety gears.

I handled the the whole operation of store opening for Nike flagship store in Kuwait at 360 Mall.
Guided the team into applying Nike VM guidelines, store operation, BOH preparation. Leading to a successful opening on the 13th of October 2020

Dolce & Gabbana retail area sales manager

Showroom manager

The role is responsible to efficiently manage store operations and sales contribution through maximizing every opportunity to drive sales, reduce stock loss and maintain cost controls. The position in in-charge in delivering the highest levels of motivation and development of team members and store compliance of all the brand's standard operating procedures (SOPs).

As a Department manager I am responsible in overseeing the floor activity in order to insure that the operation is carried out in the most effective manner and in compliance with the company customer service standard. I am also responsible for maintaining high standards of visual merchandising and store presentation and ensuring availability of product all the time. • Key Accountabilities: 1- Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards. 2- Ensure proper implementation of company policies and procedures for operational effectiveness. 3-Control merchandising of products in order to optimize sales and ensure it is in line with brand image and standard. 4-Monitor stock level on continues basis, maintain inventories and reorder merchandise when needed in order to ensure adequate stocks and maximum range and size availability at all times. 5-Manage the department staff by setting goals & objectives, managing performance, developing & motivating employees, in order to insure the highest level of performance is achieved. 6-Run daily department meetings to insure all the section activities, objectives and events are properly understood and communicated. 7-Conduct on job training, demonstration and instructions for existing employees, in order to support their development and insure the highest standards of performance is achieved. 8- Plan and prepare team schedule of a weekly basis. 9-Enforce cross selling and up selling to maximize sales volume and insure set targets are reached. 10-Conduct performance appraisals for the department's staff on a bi-yearly basis

Zara, Azadea Group Kuwait, Kuwait City
Assistant Manager 1 - December 2012 - Present

Role Purpose: Supporting of Shop/Department Manager in the effective running of the Shop/Department and replacing him/her when needed, in order to ensure the highest standards of customer service are achieved and maintained.

• Communicate sales plan and targets with the Shop/Department Team, monitor performance on an on-going basis, and suggest corrective actions to hierarchy when needed.
• Assign routine and non-routine tasks and assist in the schedule preparation for the Sales associates, cashiers, visual merchandisers. Ensuring all activities are carried out in the most efficient manner.
• Greet customers and ensure that they are served by the shop staff in timely manner and in compliance with quality and customer service standards.
• Report occurring operational issues and handle customer complaints in timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction.
• Handle or assist Shop/Department manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products.
• Motivate team member and provide them with necessary support in terms of training and development in order to optimize sales results
• Supervise the opening and closing of the shop in order to ensure that all set procedures regarding petty cash, reporting, systems etc. are respected.

Under Going Training Courses :

• Training Programs: MDP (Managerial Development Program) by PHI Management.
• Effective Customer Service
• Basic Finance
• Conflict Management
• Change Management
• Time Management
• Public Speaking
• Train the Trainee
• Problem Solving and Decision Making

Ahli Bank of Kuwait (ABK), Kuwait city, Kuwait
Training in the Corporate Banking Department and Credit analysis Unit, July 2011-August 2011 and from June2012 till July 2012
• Full time on job training, between all the units of CBD, such as contacting, investment, services and SME's
• Training in the credit analysis unit and revising cases and doing calculations for different companies
• Learning everything to do with the banking process starting from a regular branch duties up to the highest phases in financial facilities provided by the bank and risk management unit
• Learning about the different LC's and LG's and the way they are used and by who they are used.
• I worked 8 hours a day, doing an on job rotation on the different departments in the bank

Microsoft, Dubai, United Arab Emirates
Promoter, September 2008- December 2009
• Market promoter for Game Council ( X-box)
• Promoter for the game Gears Of War special edition release