Regional operations manager
United Homeware Company-Nice
Total years of experience :17 years, 7 Months
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Created specific, measurable, and achievable objectives compatible with company priorities.
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Set, measure, analyze and document the KPI’s of initiative and executions with ROI mindset.
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Managing the execution of Marketing Activities, campaign lunches as per the Commercial calendar.
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Ensure a leading shopping experience and continuously maximize sales and profitability form store’s portfolio, in conjunction with the key stakeholders.
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Enforce company operating procedures to maintain accurate inventory, system integrity and profit protection.
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Recruit, supervise, and guide Ops team towards maximum performance.
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Developed incentive programs for employees that encouraged high performance.
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Oversee regional opportunities and rectify gaps to build sustainable growth within business.
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Manage the expansion/acquisition plans across the region.
• Manage day to day operational requirements including retail deployment, visual Merchandising proposition, facility management and execution of operation manual.
• Developed strategies to improve team performance, customer satisfaction, profitability, and productivity.
• Conducted periodic reviews of existing processes and procedures for continuous improvement initiatives.
• Formulate SOPs, Set standards and objectives.
• Establish and develop healthy business relationships with channel partners and suppliers.
• Analyzed data and generated reports to identify areas for improvement in operational efficiency.
• Ensured compliance with all applicable laws, regulations, and organizational policies.
• Assisted in developing marketing plans for upcoming seasonal promotions and products launches.
• Develop a growth strategy focused both on financial gain and customer satisfaction.
• Drive cost saving initiatives and efficiencies throughout retail operations by challenging existing processes.
• Spearheaded digital transformation initiatives, including e-commerce platform development, omnichannel marketing strategies, and implementation of a click-and-collect service, to enhance customer experience and drive online sales growth.
• Projects (Home Experts-Business transformation-click and collect).
• Manage day to day operations including scheduling, budgeting, staffing, inventory control and customer service.
• Circulated throughout stores facilities and back areas to monitor and maintain the company quality and service standards.
• Developed and implemented comprehensive training programs to ensure staff compliance with health and safety regulations.
• Monitored sales reports regularly to identify trends in customer preferences.
• Reviewed monthly financial statements to assess performance against budget objectives.
• Maintained a high level of customer service by addressing patron complaints promptly and professionally.
• Provided leadership support for special projects as needed.
• Projects (British Embassy - Frensh Embassy).
• Responsible for the retail sales, Marketing activities and distribution of the assigned portfolio.
• Retain accounts through the development of strong relationships with key decision makers.
• Oversee after sales services.
• Producing weekly, monthly, and quarterly pipeline and forecast reports.
• Analyzed financial data to develop strategies for increasing profits.
• Recruited, trained, evaluated, scheduled, and supervised all Territory personnel.
Manage Sales team and ensure work guidelines are met.
⮚ Identifying and evaluating business opportunities to enable make
optimum decisions.
⮚ Manage customer complaints and ensure satisfaction.
⮚ Training and orientation process of new sales staff and inducting them
into the company.
⮚ Handle the communications with the local suppliers.
⮚ Thorough knowledge of products being handled -product features,
pricing, knowledge of competing brands.
⮚ Maintain store shelves by observing display of company products.
⮚ Representing the company at the exhibition, events, and road shows.
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Training and courses:
⮚ Stock count efficiency-2020/2019.
⮚ Management skills-ACE hardware 2019.
⮚ Expert Training-Saco 2018
⮚ Visual merchandising fundamentals-2017.
⮚ TOEIC certificate-Amideast 2016
⮚ Customer service (online diploma) Alison 2015
⮚ Modern Retail KPI’s 2015.
⮚ BOB PHIBBS retail training - July 2014.
⮚ QMTS Retail course (Sales Excellence) November 2013.
⮚ Laura Ashley Retail course -Dubai February 2013.
