Regional Operations Manager
United Homeaware Company-Nice
Total years of experience :18 years, 0 Months
Created specific, measurable, and achievable objectives compatible with company priorities.
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Set, measure, analyze and document the KPI’s of initiative and executions with ROI mindset.
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Managing the execution of Marketing Activities, campaign lunches as per the Commercial calendar.
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Ensure a leading shopping experience and continuously maximize sales and profitability form store’s portfolio, in conjunction with the key stakeholders.
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Enforce company operating procedures to maintain accurate inventory, system integrity and profit protection.
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Recruit, supervise, and guide Ops team towards maximum performance.
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Developed incentive programs for employees that encouraged high performance.
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Oversee regional opportunities and rectify gaps to build
SACO’s Scope of work (Electrical appliances, Technology, Housewares, Building materials, Blinds, Sports Equipment’s, Tools, Automotive, indoor & outdoor Furniture, Hardware, Lighting and soft furnishing).
⮚ Formulate fruitful business development strategies to ensure long-term success
⮚ Coach and lead store managers and store teams, to maximize sales through high standards of operational execution
⮚ Handle sales, accounts, human resources and marketing services for the retail stores.
⮚ Formulate SOPs. Set standards and objectives for different stores and departments
⮚ Optimize and oversee operations to ensure efficiency.
⮚ Lead a team of stores managers towards effective collaboration and attainment of goals.
⮚ Undertake sound financial management to ensure stores are profitable and stay within budget.
⮚ Ensure compliance with company's policies and operational guidelines.
⮚ Support the business in developing tools to monitor, track and measure all sustainability initiatives SOPs and Audits.
⮚ Develop KPI’s for Operations, Store and Service Office functions.
⮚ Standardize and produce the regional KPI’s for all stores
⮚ Identify latest project and market information through industry sources and regular customer visits.
⮚ Deal with problems by providing creative and practical solutions
⮚ Evaluate performance of stores managers and their teams using key metrics and address issues to improve it.
⮚ Increase market share and study competition regularly.
⮚ Assist management in decisions for expansion or acquisition.
⮚ Analyze sales data and make required changes in merchandise, VM and sales team.
⮚ Compare stores and benchmark each other to improve KPI’s Ensure that best practices are shared between all stores
⮚ Monthly compilation of Health and Safety, and Security dashboards
⮚ Keep control over the P&L costs and to constantly look at each line on the P&L specific to the Operations department and to find better and more economical ways of working while enhancing the customer experience
⮚ Set and Develop action plans to increase the store profitability
⮚ Measure Sales ROI for demand generation activities.
⮚ Overall performance of store across all measurements and delivering required store standards throughout to maintain the required brand standards of SACO.
⮚ Responsible for 16000 sq. of commercial store, a professional management team, 131 employees, 45000SKU and responsible of all retail/cash management/inventory activities to achieve the annual target.
⮚ Develop and maintain healthy business relationships with channel partners and establishes productive, professional relationships with key personnel in assigned partner accounts.
⮚ Responsible for expert program as a company new vision in the central region.
⮚ Coordinate with the back office, suppliers, logistics, marketing, and merchandizing team regards of new launches, in store animation or renovation.
⮚ Provide high standards of ongoing training for the representatives so that they possess sufficient and technical knowledge to present information on the company’s products and services in an accurate and balanced manner.
⮚ Conduct appraisals and assessments of team members.
⮚ Responsible for hiring the new candidates in the central region.
Laura Ashley Scope of work (Wall paper, Fabrics, paints, Fashion, Cosmetics, Furniture, Lighting and soft furnishing).
⮚ Leading Laura Ashley’s Qatar stores Setup
⮚ Participating in Hiring, coaching and develop the Sales force.
⮚ Overall performance of store across all measurements and delivering required store standards throughout to maintain the required brand standards.
⮚ Management of 4100 sq. of commercial store, a professional management team, 36 sales agents and responsible of all retail/cash management/inventory activities to achieve an annual target.
⮚ Responsible for corporate sales, revenue forecasting & developing business plans.
⮚ Ensure understanding and compliance to seasonal & promotional merchandising Plans.
⮚ Ensure the product’s range corresponds to customer need, and report to HQ.
⮚ Stock management (ensuring the availability of the fast moving products and to avoid the over stock).
⮚ Develop customer loyalty and penetration within catchment areas.
⮚ Responsible for franchise orders and replenishment.
⮚ Plan and implement a specific appraisal system that describes the responsibilities and performance standards for each member of the sales team, set individual sales targets and administer the incentive scheme.
⮚ Monitor market evaluation & competitor’s activities.
⮚ Pursue business opportunities.
⮚ Projects: British Embassy (Dafna) - French Embassy (Dafna).
Working closely with visual-display staff &department heads to decides how products should be displayed to maximize the sales.
-Handling corporate sales, retail team & Marketing activities.
-Managing Stocks & monitor products movements.
-Maintaining awareness of competitors` performance & activities.
-Analyzing the previous seasons sales and reporting on the current season`s lines.
- Training and supervising junior staff &enabling their development.
-Meet with the suppliers and managing the distribution of stock, by negotiating cost prices, ordering stock, agreeing timescales and delivery dates and completing the necessary paperwork
- Interacting with customer care center & after sales services.
-Creating benchmarks of retail excellence.
Thorough knowledge of products being handled -product features, pricing, knowledge of competing brands.
- Understanding customer needs, recommending correct products, handling promotions.
-Maintain store shelves by observing display of company products.
-Representing the company at the exhibition, events and roadshows
’s - Faculty of Commerce -
