Supervisor
LAURA ASHLEY
Total years of experience :13 years, 4 Months
• Increasing the profitability of the showroom.
• Place seasonal buying budgets after receiving all recommendations and analysis from team.
• Place & track customer orders.
• Attend sales meetings for selection with team.
• Product pricing in accordance to company margins and market position.
• Daily, monthly, quarterly and annual sales and stock analysis.
• Monthly sales report.
• Work with team to set initial launch plan, distribution and alternatives.
• Prepare and suggest end of season Sale plans and discounts.
• Identify slow moving and suggest counter measures, approve from General Manager.
• Place monthly store targets and supervising team to ensure all means of achieving these targets are available.
• Follow-up and coordinate with the Logistics department for product arrivals and distribution.
• Follow-up and coordinate with inventory department for damage report & inventory schedules.
• Follow-up and coordinate with finance department for supplier’s payments & staff entitlements.
• Follow-up and coordinate with HR department for staff (rewards, violations& penalties) based on general performance.
• Follow-up and coordinate with the Engineering department on new stores progress, maintenance jobs in current stores.
• Suggest needed marketing highlights.
• Ensure store staff is up to date on product training and customer service training.
• Assessing potential store locations.
• To undertake an appraisal and personal/team development review annually and through self-development, continuously update and improve knowledge and competencies.
• Set delivery schedule for the customer on daily bases & keeping the staff informed with available delivery times.
• Maximize the sales of the showroom and achieve sales targets.
• Train sales team for sales skills and product knowledge & evaluate their performance.
• Schedules day-offs & work shifts for the entire team of their respective showrooms.
• Co-ordinate sales action plans and brain storming gatherings for sales team through daily briefings.
• Ensure sales team has the necessary resources to perform daily operations flawlessly.
• Motivate, delegate & monitor personnel/sales representatives’ activities & maintain their discipline.
• Manage the movement of products in/out of the shop in accordance with organizational policy & procedure.
• Coordinate with respective department to maintain excellent rapport in company’s overall operating functions.
• Periodically update the salesperson with your excellent knowledge on the products and seasons of retail.
• Use personal judgment & initiatives to develop effective solutions to the issues arising in the showroom.
• Maintain healthy inventory & zero stock difference.
• Increase customer base, maintain customer preservation ratio & decrease customer dissatisfaction/complaints.
• Ensure the salesperson’s punctuality, appearance, & personal hygiene.
• Fill & submit all the monthly showroom reports & other reports requested by the management in due time.
