Trainer
An initiative of "Real YOU"
Total years of experience :16 years, 3 Months
Achievements (What deserves to be highlighted)
• Conducted over 50 training sessions at Ain Shams university, Russian university, and a lot of companies.
• Direct and coordinate activities of businesses or departments concerned with the production, pricing, and sales.
• Manage staff, preparing work schedules and assigning specific duties.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Establish and implement departmental policies, goals, objectives, and procedures,
conferring with board members, organization officials, and staff members as necessary.
• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
• Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
• Oversee activities directly related to products or providing services.
• Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
• Determine services to be sold, and set prices and credit terms, based on forecasts of customer demand.
• Perform sales floor work such as greeting and assisting customers.
• Accomplishes marketing and sales, human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.
• Achieves marketing and sales, operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits.
• Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
• Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.
• Accomplishes marketing and organization mission by completing related results as needed.
• Performing market research to understand, to knowing the company current position and determine where it is headed.
• Perform research and surveys about the health care industry, and the market segment that we are targeting.
• Research for contracts, bids and opportunities of cooperation with other companies that your company can take to increase its channels of revenues.
Achievements (What deserves to be highlighted)
• Track record of accomplishments. I have been instrumental in business growth. Re-branded the business, built the brand resulting in boosting sales by 25%.
• Performing market research to understand, to knowing the company current position and determine where it is headed.
• Perform research and surveys about the health care industry, and the market segment that we are targeting.
• Research for contracts, bids and opportunities of cooperation with other companies that your company can take to increase its channels of revenues.
• Provide Coaching and guide Team through daily tasks
• Provide training and development
• Handling escalated complaints
• Assessing customer requirements and ensuring that are met.
• Coaching, Mentoring and appraising team performance.
• Planning & Tracking and Reporting.
• Implement evaluations, audits and inspections over all services
• Introduce mentoring and training on process changes till full deployment
• Design and improve process solutions.
Achievements (What deserves to be highlighted)
• I have been instrumental in restructuring the company hierarchy. I have displayed exceptional proficiency in renewing as well as launching a new branch, successfully re-branded the business, built the brand resulting in boosting sales. My repertoire of expertise includes making real-time decisions in high-pressure environments and resolving issues in a way that propels innovation and growth.
• I got the certificate of the ideal employee for three months respectively.
• Conduct training sessions with team members aims to improve techniques.
• Monitoring the team’s performance to keep work flow
• Provide Coaching and guide Team through daily tasks
• Provide training and development
• Handling escalated complaints
• Assessing customer requirements and ensuring that are met.
• Defining quality procedures in conjunction with operating staff.
• Consolidating and analyzing audits to provide visibility to management.
• Coaching, Mentoring and appraising team performance.
• Planning & Tracking and Reporting.
• Implement evaluations, audits and inspections over all services
• Introduce mentoring and training on process changes till full deployment
• Design and improve process solutions.
• Coaching, Mentoring and appraising team performance.
• Planning & Tracking and Reporting.
• Monitoring the team’s performance to keep work flow
• Provide Coaching and guide Team through daily tasks
• Provide training and development
• Handling escalated complaints (from both staff and customers)
• Assessing customer requirements and ensuring that are met.
• Defining quality procedures in conjunction with operating staff.
• Consolidating and analyzing audits to provide visibility to management.
• Coaching, Mentoring and appraising team performance.
• Planning & Tracking and Reporting.
• Coordinate sales transactions and products for all categories.
• Contact with VIP network and handle their issues.
• Decision-making regarding affected customers.
Achievements (What deserves to be highlighted)
• Obtained the certificate Champion Award Unit per Transaction (UPT).
• Solving the problems of customers affected.
QMS Internal Auditor (ISO 9001)
Specialist Safety and health Diploma
Bsc Degree Recognition
Studying Quality Control and Quality system/Management, Including Lean, Supply chain and Six Sigma